We want to provide an update on the County’s curbside trash and recycling collection services.
The County continues to work closely with our contractor to address missed collections. While the majority of residents have not experienced issues, we recognize the frustration and inconvenience this has caused for those who have faced repeated challenges.
We are committed to restoring the high-quality, reliable residential collection service our community expects.
Please remember to place your carts curbside no later than 6 a.m. on your collection day and keep them at the curb until they’ve been serviced. Our contractor is completing routes in a different sequence than residents may be used to, and pickups can occur at any time throughout the day. If your items are not collected by 7 p.m., please report a missed collection online, or contact our DES Customer Contact Center the next business day beginning at 7 a.m. by calling 703-228-5000.
We understand these service disruptions are inconvenient and frustrating, and we want to assure you that we are actively working on solutions. We will continue to provide additional updates as they are available.
Thank you for your patience as we address these challenges.
-- The Solid Waste Bureau Team