Planned System Maintenance Notice
The system will be unavailable on Thursday, December 18, 2025, from 8:00 PM to 10:00 PM (EST) due to scheduled maintenance. Submissions will not be accepted during this time. Please submit your request before or after the outage.

These services are for non-emergency requests and monitored only on weekdays. For emergencies, call 9-1-1. For water/sewer emergencies, call the 24-hour hotline 703-228-6555. 

Have an issue not listed above? Use the Request Service/Report-A-Problem tool for things potholes and requesting a new recycling cart:

Request Service / Report-a-Problem

Please do not file repeat reports for missed recycling-trash-organics collections.

Find a list of Common Questions and Answers from our Constituent Services Team, on everything from tree conservation and private construction projects, to neighborhood nuisances and reporting concerns to County agencies.

For topics you don’t see in the Service Request tool, try our A to Z directory or search the website.

Data Transparency

View our Data Dashboard for Service Requests or Open Data service request results.