Department of Technology Services (DTS)

Jack Belcher Dreamers Award Jack Belcher Named to Top 25 Doers, Dreamers & Drivers List by Government Technology – 2021

Jack Belcher was been named to Government Technology’s Top 25 Doers, Dreamers & Drivers List for 2021. He joins a class of government leaders throughout the U.S. working to make a difference for their communities through technology.

Arlington Named No. 1 Digital County for 2022 



Arlington County was named the No. 1 Digital County in the nation for 2022 by the Center for Digital Government and National Association of Counties. This year’s award marks the fifth time that Arlington received the top ranking for Digital Counties in the 150,000-249,999-population category.  



Who We Are

The Department of Technology Services (DTS) is led by  Chief Information Officer Norron Lee and an experienced, forward-looking management team. Our goal is to continuously seek new and innovative ways to grow the County’s technology and knowledge assets and leverage them to improve its citizen-centric services. With a team of dedicated and talented technology professionals who partner with trusted, industry-leading technology vendors, as well as staff augmentation partners, we have been able to accomplish an impressive list of achievements.

What We Do

We serve the County by building, maintaining, and securing a world-class information technology environment and providing technical expertise to County departments and agencies. Our focus is on networking, telecommunications, database and application development, Web services, financial and emergency systems and emerging technologies. In addition, we provide an increasing number of direct public services, such as free public wireless Internet connectivity.

Strategic Goals

Arlington County’s Digital Strategy defines a framework to provide individuals access the information they need, when they need it, and the way they want it. Our approach incorporates reaching out to the community, our partners, and others to transform the way we live and work. Our investments will focus on satisfying constituent needs, developing a “digital mindset” with a focus on the future, and utilizing technology to make a difference in people’s everyday lives. The following are our defined goals for the next five years:

Healthy, Safe and Secure Community

Enable the County’s public health, public safety and emergency management responders to provide for a healthy, safe, and secure community.

  • Apply digital innovations to transform public health and human services practices
  • Leverage new opportunities for integrated regional communications and emergency response
  • Expand technology tools for comprehensive situational awareness
  • Take advantage of new technology to support advanced, resilient emergency communications

Economic and Environmental Sustainability

Distinguish Arlington County as a vibrant, inclusive, livable community.

  • Plan for sustainment, capacity and refreshment of the County’s electronic resources
  • Support economic development initiatives to increase commercial occupancy rates
  • Align with energy conservation and sustainment goals identified in the County’s Community Energy Plan
  • Enrich transit choice possibilities

Transparency and Accountability

Provide transparency and accountability of County initiatives to assure responsible use of tax dollars and encourage collaboration with the community.

  • Leverage opportunities to partner for new and improved ways of providing citizen services
  • Provide analytics to encourage collaboration and facilitate informed decision making
  • Involve constituents to increase their participation and engagement
  • Restructure processes for the digital age

Privacy, Security and Resiliency

Fulfill the trust of the community in our information and infrastructure.

  • Ensure the protection of the County’s infrastructure, both from within and without
  • Preserve and protect the official records of the County
  • Protect the information of those who engage with the County
  • Provide resiliency and continuity of operations