After a competitive bid process, the County has selected American Disposal Services (ADS) as its new curbside collection contractor beginning on August 1. Between now and August 1, the County will work with our current contractor to begin the transition and address any ongoing performance challenges.
Customers are encouraged to continue reporting missed collections or other service issues using the County’s 24/7 online Report-a-Problem tool at arlingtonva.us/reportaproblem, by calling 703-228-5000 (Monday–Friday, 7 a.m.–7 p.m.), or by email at descontactcenter@arlingtonva,us. Reported missed collections provide the most accurate tracking of service issues, resulting in timely resolution.
Thank you for your understanding and support as we work to provide service at the reliable standard you expect.