Department of Technology Services Leadership Team

Holly Hartell, Director and Chief Information Officer

Holly Hartell currently serves as Director and Chief Information Officer for the Department of Technology Services. Holly was appointed to the role in August 2025 after seven months of service as the Acting Director and Chief Information Officer.

In her leadership role, she oversees the County’s information technology (IT) services and IT operations teams to ensure a safe and secure online environment. Her portfolio includes overseeing the County’s telecommunications, infrastructure, data privacy, cybersecurity, enterprise applications, customer experience, digital services, web services, and emerging technologies.

With nearly two decades of service to Arlington County, Holly has consistently driven innovation and strategic alignment across technology initiatives. Holly joined Arlington County Government in 2006 as a technology consultant, where she led the successful implementation of PRISM, the County’s integrated financial and human resources platform. She later managed PRISM operations for six years, ensuring its stability and effectiveness. Most recently she has served as the Assistant Chief Information Officer for Strategic Initiatives for Technology Services. In this role she was responsible for aligning technology investments with the strategic direction of the County and to expand and improve government services for the public. During her time with Arlington, her work has been pivotal in advancing digital equity and exploring Smart City and Smart Community opportunities.

Prior to joining the County, she was a consultant for BearingPoint, a management and technology consulting firm, where she supported higher education and local government clients with Oracle Financial systems and business process improvements.

Holly holds a bachelor’s degree from the University of Georgia’s Terry College of Business.