Constituent Services

As of November 15, 2021, County Manager's Office staff no longer serve as the Freedom of Information Act (FOIA) Officer. Please see the website for more information. 

The County Manager's Office is available to walk-ins Monday - Friday from 8:30 a.m. - 5 p.m. For in-person appointments, please send us an email (contact information below) to provide availability and detail the reason for meeting. 

Director of Constituent Services & Resident Ombuds: Kevin Connolly | 703-228-1762
Constituent Services Manager & Business Ombuds: Katelyn Thomas | 703-228-3176
Constituent Services & Administrative Specialist: Ina Chandler | 703-228-3110
Constituent Services & Administrative Specialist: Stephanie Washington | 703-228-3498

The Constituent Services Team helps ensure Arlington’s government works for all those living, working, conducting business or visiting the County. The team provides a link between residents, businesses, visitors and employees who have problems or are seeking information and solutions. Before contacting us, be sure to try some of our most popular and useful resources:

• Need help finding information? Start with our A-Z Directory of Services
• Report routine problems including pothole repairs, missed trash pickups, park maintenance issues, and more – online
• Request a Parking Ticket Review Note: this is not an adjudication or appeal
• Report Drainage or Flooding issue
• See an unsafe transportation or traffic condition? Request a Traffic Investigation OR Police Traffic Enforcement
• Need help with a permit?
• Need Small Business Assistance?
• Consumer issue? Go to the Consumer Protection Clearinghouse
• Concerned about potential discrimination, Americans with Disability Act, or other Human Rights issues?
• Requesting County documents? Go to our Freedom of Information Act (FOIA) page
• Find answers to our most common questions from constituents including information on projects, private utility concerns; transportation issues; business support; and more.

Contact the Constituent Services Team 

Resident and Business Services

Resident Ombuds

Arlington’s Resident Ombuds is a function of the Constituent Services Team to help citizens navigate County processes; answer questions; and handle complaints made concerning County services or activities. We work closely with the County Board Office, directing responsive action on behalf of Members.

Please Note: the Resident Ombuds does not assist with nursing home or assisted living condition issues and complaints – please contact the Northern Virginia Long-Term Care Ombudsman Program at 703-324-5861 or visit the website.

Business Ombuds

The Business Ombuds works in partnership with the business community to help resolve issues and identify potential improvements to County administrative processes. The position was created by former County Manager Barbara Donnellan as part of efforts to increase economic competitiveness and solidify Arlington’s status as a premier place to do business.

Ombuds Areas of Responsibility:

• As warranted, providing a personal contact for residents or businesses who have questions or need assistance with Arlington’s array of services.
• Ensuring commercial tenants and small businesses are able to find help navigating the permitting process and opening their doors for business.
• Management of the County’s relationships with the regulated public utilities operating in Arlington, including Washington Gas and Dominion Energy.
• Championing goals of improved customer service, equity, and effectiveness across all County operations.
• Leading various process improvement efforts.

What we don’t do:

• Perform emergency or other immediate services.
• Share private or protected information, such as medical records.
• Mediate private disputes or provide legal assistance.
• Provide financial assistance or direct County financial resources to individuals, businesses, or specific stakeholder groups.
• Entertain personal attacks, abusive language, or threats against County staff.