Statement on Curbside Collection

Published on March 19, 2026

Arlington County acknowledges that some customers have had more missed collections than others, and we have repeatedly brought that to our contractor to improve customer service. Despite these efforts, service issues continue, and we are working diligently to resolve them.

Under the contract the County is allowed to deduct $100 from the contractor’s invoice for each missed collection, and we have been doing that through our monthly invoice process. Between August 2025 and January 2026, the amount withheld is more than $855,000. The contractor has the right to dispute these deductions.

The current contract term ends on July 31, 2026, and the County is in the process of issuing a competitive solicitation to procure waste collection services beyond that date. While we understand customers' frustration, the County must follow its procurement process consistent with state code, which takes time.

In the meantime, we encourage customers to continue to report any missed collections using the County’s 24/7 online Report-a-Problem tool or by calling 703-228-5000 (Monday–Friday, 7 a.m.–7 p.m.). Reporting missed collections is critical because it is the most accurate way to track service issues and facilitate timely resolution of missed pickups.

We appreciate customers’ patience and cooperation as we work to restore the reliable service they expect.