Leak Adjustment Form

In the event a customer receives a high bill as the result of a leak, a Courtesy Leak Adjustment may be granted. To be eligible for an adjustment, the customer must: (1) promptly and properly repair the leak when detected; (2) provide proof of repairs, such as copies of receipts or a plumber's invoice. Learn more about our Leak Adjustment Rules and Regulations.

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Contact Us

Customer Contact Center
Hours: Mon.-Fri., 7 a.m.- 7 p.m.
703-228-5000
Email | Customer Handbook

Mail: 2020 14th St. N., Arlington, VA 22201   

Pay Your Bill by Phone
1-888-272-9829 (Code 1000)
Mail and Online Payment Options

Water & Sewer Emergencies
703-228-6555 (24-hour hotline)

Report a Problem Online

Proof of Payment Email Address

Non-County Utilities 

Power Outages or Downed Power Lines
Dominion Virginia Power at 866-DOM-HELP (866-366-4357)

Gas Emergencies
Call 911, then Washington Gas at 703-750-1400

Verizon
1-800-837-4966 or Verizon Online

Comcast/Xfinity
1-800-934-6489

Documents

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