Arlington Measuring Community Satisfaction in County Services

Published on February 03, 2022

Arlington County is conducting its sixth County-wide, statistically valid community survey to measure satisfaction with major County services and gather input about issues facing the community.

The results enable County officials to assess performance across many County agencies and services. They also will be used to inform budget development, guide management decisions, identify areas for improvement, and ensure the best possible customer experience. The County conducted its last resident satisfaction survey in 2018.

“This statistically valid survey provides the County lens as to how we’re doing in the delivery of services and programs and where we may need to improve and plan for the future,” said County Manager Mark Schwartz. “We encourage everyone who receives an invitation to participate to do so.”

Randomly selected residents in all parts of the County will receive a phone call, postcard, social media, email or text message encouraging their participation in the survey. Survey questions cover a wide variety of topics, including budget, public safety, parks and recreation, public works, transportation and human services. Survey results will be available on the County’s website in fall of 2022.

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