Permit Arlington is Launching September 9
Here’s what you need to know
Get hands-on access to the new online permitting system and answers to all of your questions. Attend a Permit Arlington Open House:
Thursday, August 22
3 PM – 8 PM
Tuesday, September 17
3 PM – 8 PM
Wednesday, September 18
10 AM – 12 PM
Which permits and applications are included?
More than 30 permit and application types will move to the new online permitting system in Phase I. All permits included in Phase I will offer:
- Online applications
- Online plan review, were applicable
- Online payment
Phase II permits will continue to be processed through current options. Phase II is anticipated to go live in 2020.
When will the new system be available?
Permit Arlington will be available at 10 AM on Monday, September 9.
To support a smooth transition, in-person and online permitting services will operate on a modified schedule. Throughout the transition, these online services will remain available to customers:
- ePlan for building permits and land disturbing activity permits (LDAs)
- Trade permit submissions via email
|In-person Services||Online Services|
|Friday, September 6||Permit Office CLOSED||
|Saturday & Sunday, September 7 – 8||Permit Office CLOSED||
|Monday, September 9||Modified hours:
Permit Office OPEN at 10 AM
|At 8 AM:
At 10 AM:
|Tuesday & Wednesday, September 10 – 11||Modified hours:
Permit Office OPEN at 10 AM
|All online services available:
|Thursday, September 12||Permit Office OPEN for regular hours:
8 AM – 4:30 PM
|All online services available|
Where should I go to submit my application?
You can use the Permit Arlington system anywhere, anytime. From home, your office, or even your mobile device, Permit Arlington is available 24/7. Because applications, supporting documents, and payments will be collected online, you no longer need to make a trip to the Arlington County Permit Office when applying for Phase I permits.
Visit our newly-centralized Permit Office to:
- Use convenient self-service kiosks
- Apply for permits not offered in Permit Arlington Phase I or ePlan
- Pay for trade permits submitted via mail/email
- Get assistance from our permitting customer service technicians
Additional computers are available for public use at all County libraries. Find one close to you.
What is changing?
- We’re going paperless.
For permits included in Phase I, all applications must be submitted through Permit Arlington. Comments and revisions will also be submitted through the online system. Phase I permits previously accepted on paper, or by other automated systems, will no longer be processed via those methods. This includes civil engineering plans (CEPs) which will transition from the ePlan system to Permit Arlington.
- We’re launching a refreshed Building website.
To support the new system and customer experience, a new Building website will go live with enhanced features, better organization and easy-to-find information.
- There will be a fee increase.
A 5% increase in the automation enhancement surcharge will take effect on September 9 at 10 AM. The fee increase applies to all permit applications. The County Board established this fee to support technology enhancements, including maintenance of the new Permit Arlington system.
- There are new online submission requirements.
New submission requirements, such as file types and naming conventions, will go into effect for Phase I permits. View the details here.
- All in-person permitting services are now located in a centralized, convenient space.
No longer dispersed on separate floors, the newly-centralized Permit Office is located on the tenth floor at 2100 Clarendon Boulevard.
What is NOT changing?
- Trade permits are not included in Phase I and will continue to be accepted via email, mail or in person.
- The existing ePlan system will continue to be used for building permits and land disturbing activity permits (LDAs). Plan sheet templates for these permits will remain the same.
- Estimated review processing times are not changing.
How do I get help?
We know that navigating a new process can be challenging. We have a support team in place to help online, in person or by phone.
Visit our “Get Started with Permit Arlington” webpage for how-to videos, FAQs and tips
In-person Customer Service:
Arlington County Permit Office
2100 Clarendon Boulevard, 10th floor
Monday – Friday, 8 a.m. – 4:30 p.m.
Offices are closed at 12 noon the third Thursday of each month
Permitting process questions and support:
About the program
Permit Arlington is a County-wide initiative to improve land development, building, and permitting processes that includes a new online permitting system and a centralized space for in-person customer visits. Both physical and virtual spaces aim to achieve a transformative customer experience. Learn more about the program’s vision and goals.