Stormwater Utility Resources

Explore the resources below for general Stormwater Utility information, more on the Credit Program, and How-to guides for filing a dispute/appeal or applying for voluntary credit.

Customer Resources

Stormwater Utility Fee Customer Handbook English | Spanish

Stormwater Utility Overview Video English | Spanish

Stormwater Utility Factsheet English | Spanish | Amharic | Arabic | Mongolian | Bengali

Stormwater Utility Feasibility Study

How to File a Dispute/Appeal

Step 1: From the County’s main web page, https://www.arlingtonva.us/, click on the “Report A Problem” button.

Step 2: On the “Make a Service Request or Report a Problem” landing page, select “Request Service / Report-a-Problem.” Highly Recommended: Select “Create an Account” to receive updates on your application submission, submit additional information, and receive the decision letter related to your submission.

Step 3: Under 'Location,' enter the address of the property where you are applying for a stormwater utility dispute/appeal. Select the best matching address from the dropdown menu and click “Next.”

Step 4: In the 'Details' tab, search for 'Stormwater Bill Dispute' or 'Stormwater Bill Appeal.'

Step 5: Select your reason for dispute/appeal from the 'Type of Issue' dropdown.

Step 6: Enter your real property code (RPC) number. Note: You can look up your RPC by entering your address in the real property tax search at https://propertysearch.arlingtonva.us or on your past real property tax bill.

If filing for an appeal only:

Step 6a: Enter your Dispute ID Number and Dispute Decision Date. Note: You will need your dispute determination letter.

Step 7: Upload your photos/files (5 maximum). Photos must be date stamped in the digital properties. Note: If you need to provide more than 5 files, you can log back in after submitting your application and attach up to 5 more documents.

  • Optional: Add any comments to your application for the stormwater utility team to consider while reviewing your application.

Step 8: Press the dropdown to certify if all required documents are attached.

Step 9: Press the “Create Request” button to submit your application. You will receive a confirmation email or text message after your request has been submitted.

How to Apply for Voluntary Credit

Please note: Mandatory credit does not require a credit application as it will be automatically applied (if required inspection was completed on time). All Stormwater management facilities required by the Land Disturbing Activity (LDA) permit are only eligible for the Mandatory Structural credits. They are NOT eligible for any additional and/or duplicative credits offered under the voluntary action section.

Step 1: From the County’s main web page, https://www.arlingtonva.us/, click on the “Report A Problem” button.

Step 2: On the “Make a Service Request or Report a Problem” landing page, select “Request Service / Report-a-Problem.” Highly Recommended: Select “Create an Account” to receive updates on your application submission, submit additional information, and receive the decision letter related to your submission.

Step 3: Under 'Location,' enter the address of the property where you are applying for a stormwater utility credit. Select the best matching address from the dropdown menu and click “Next.”

Step 4: In the 'Details' tab, search for 'Credit' to find the type of credit you are applying for.

Step 5: Enter your real property code (RPC) number. Note: You can look up your RPC by entering your address in the real property tax search at https://propertysearch.arlingtonva.us or on your past real property tax bill.

  • Residential Condominium credit applications must be made by a Condominium Owners Association or one owner on behalf of all association members. If a credit application is approved, the credit will be applied to each account holder listed as a member of the Association as provided in the application.
  • For Non-Residential and Multi-Family properties that span multiple adjacent parcels and/or RPCs (e.g., building on Parcel A and parking lot on Parcel B) may have the Voluntary Action credits for volunteer and education events applied to all associated RPCs associated with the property, provided the applicant lists all associated RPCs in the credit application.

Step 6: Select from the “Credit Type” dropdown.

Step 7: Upload your photos/files (5 maximum). Photos must be date stamped in the digital properties. Note: If you need to provide more than 5 files, you can log back in after submitting your application and attach up to 5 more documents.

  • Optional: Add any comments to your application for the stormwater utility team to consider while reviewing your application.

Step 8: Press the dropdown to certify if all required documents are attached.

Step 9: Press the “Create Request” button to submit your application. You will receive a confirmation email or text message after your request has been submitted.