Text 9-1-1 in emergencies where you can't speak or it's not safe to call. 


The new service allows people who are unable to speak to reach 9-1-1 and request emergency services. This might include those who are:

  • Deaf or hard of hearing
  • Unable to speak
  • In a situation where it’s unsafe to speak


  • Enter the numbers “911” in the “To” or “Recipient” field.
  • The first text should include the location of the emergency, and ask for police, fire or ambulance.
  • Answer questions and follow instructions from the 9-1-1 call-taker.
  • Text in simple words – no abbreviations or slang.
  • Keep text messages short.