Refunds must be requested in-person or over the phone through the DPR Registration Office at 703-228-4747 or through the appropriate Program Office.
Full refunds for DPR programs will be made within 5 business days of cancellation when canceled by DPR due to insufficient enrollment or other unforeseen reasons, or upon request when schedule or location changes made by DPR prohibit or limit your attendance. These refunds may be retained as a household credit; however, the account guardian can call the Registration Office to obtain a refund via credit card or check.
In order to receive a refund or credit, customers must cancel within 48 hours after the first class. All refunds due to customer cancellation are subject to a $20 service charge, even if the refund remains as a household credit. No refunds or credits will be given after this deadline, or if a customer is unable to attend a one-session program, class, or workshop. No refunds or credits are given for programs costing less than $20.
In cases where the program fee includes the price of a ticket or other fees paid by DPR to a third party, such fees will be refunded to you to the extent that DPR is able to get a refund from the third party or is able to enroll another participant.
Refunds for medical reasons must be accompanied by a physician’s note and shall be considered on a case by case basis.
Refunds may be retained as household credits to be used towards registration in future DPR programs, credit card charges may be refunded directly to the credit card, or by check. Refunds will be processed within 30 days of the request, and need to be used within one year.
Missing the first class: If there is a potential that the class level may not be adequate for a participant, you are strongly encouraged not to miss the first class so that you may cancel or transfer into the appropriate level class within the 48 hour cancellation period outlined above.
Once a class has reached maximum capacity, you may enroll in a waitlist. We do use waitlists to expand capacity in current or future programs. Once a spot becomes available, you will be contacted via email or phone (the information that we have on your household account) and will be given up to 24 hours to respond before the next person on the wait list is offered the available spot. Wait listed participants can be contacted starting a week after first day of registration and up to the start of the second class. After the second class, all waitlists are voided. If the first class has already started, fees will not be prorated for past classes (you will be charged the full price) and there is no opportunity to cancel or transfer after the first scheduled class. Being on the wait list does not guarantee enrollment.
Cancellations due to weather related conditions: If a session is cancelled due to weather, the class may be extended to honor the original number of sessions. In the case that an extension of the class is not possible, refunds in the form of household credits will be made at the end of the season. The account guardian may call the Registration Office to obtain a refund via credit card or check.
Therapeutic Recreation: Adult Going Places and Young Adults Going Places
If you need to cancel your reservation for the meeting/trip, you must call the TR Office (703-228-4740) 48 hours before the meeting/trip. If the space can be filled, you will be given a credit on your account. Sorry, no refunds! If the reserved space cannot be filled, you will still be responsible for the fee.
If you make a reservation and DO NOT SHOW UP NOR NOTIFY STAFF for 2 meetings/trips, you will lose the privilege to make trip reservations for one month.
If a meeting/trip is cancelled, a message will be put on the answering machine for the TR Office two hours prior to the start time.