The following messaging, created by the National Emergency Number Association (NENA) NG9-1-1 Education and Training Working Group, addresses the unique issues presented by the Interim SMS text-to-9-1-1 solution:
- The location information accompanying a Text-to-9-1-1 call is not equal to wireless voice call location technology.
- As with all text messages, 9-1-1 text messages can take longer to receive, may be delivered out of order, or may not be received at all.
- Text-to-9-1-1 is not available if you are in a “roaming” situation.
- A text or data plan is required to place a text-to-9-1-1.
- If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.
- Photos and videos cannot be sent to 9-1-1 at this time.
- Text-to-9-1-1 cannot include more than one person. Do not copy your emergency text to anyone other than 9-1-1. Wait until you are safe to notify others of your situation.
- Do not text and drive!