Department programs are transitioning to provide more in-person services with safety measures in place, as well as walk-in hours for some programs. Many services remain appointment-only and we continue to offer telehealth and virtual client connections. In-person services remain available for those where more direct client contact is needed to ensure client safety and increase face-to-face contact when clients are at a high risk. In all instances where services are delivered in person, the DHS Safety Committee has recommended building and personnel safety measures to ensure safety as more people utilize the facilities and other resources, including vehicles.
Please contact programs for details on specific service modifications using the phone numbers below. For general inquiries or if you are unsure who to contact, call 703-228-1300 and the call center will assist you.
Virginia Insurance Counseling and Assistance Program (VICAP): No walk-ins. Using remote model to conduct Medicare counseling.
The Business Office will be closed to the public during the Covid-19 emergency. Please call the phone number above and leave a detailed message and someone will return your call promptly during normal business hours (Monday – Friday; 8 a.m. – 5 p.m.). To make a payment, please choose one of the options below. A receipt will be mailed to you via US Mail:
Payment By US Mail: Please mail your payment to:
Credit Card Payment
On-site Drop Box Payment