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Arlington County conducted its sixth County-wide, statistically valid community survey to measure resident satisfaction with major County services and gather input about issues facing the community. The survey was conducted by Probolsky Research, a third party independent research firm. The 2022 survey results will be used to inform budget development, guide management decisions, identify areas for improvement, and ensure the best possible customer service experience. The 2022 satisfaction survey is the first to provide data on race and equity.
Arlington County conducted its first comprehensive survey to assess resident satisfaction in 2004. The County will use the survey results as an additional tool to measure its performance and enable more effective management of community services. The 2022 survey, conducted by Probolsky Research, employed the following methodology:
Probolsky Research conducts opinion and market research for business, election, association, non-profit and government clients. Probolsky has worked with hundreds of government agencies throughout the United States.
County Manager’s Office
2100 Clarendon Blvd., Suite 318
Arlington, VA 22201