DES Customer Requested Access to Account Information
Defines the process for verifying the identity of customers when they are attempting to access account information or are attempting to discontinue service.
DES Employees in the Operations Service Area Video Review Policy
Establishes the process by which staff may review historical video content and data and is intended to prevent unreasonable video surveillance.
DES Record Retention Policy
Ensures the proper retention of records, compliance with applicable laws and regulations, provides a method of identifying and maintaining records, and provides a proper method for the destruction of records.
DES Video Systems Policy
Establishes a written directive governing the proper use of the County operated Closed Circuit Television (CCTV) System installed around and in the office building of Water Sewer Streets Bureau (WSSB) as well as the DriveCam System installed in the commercial vehicles of WSSB.
See Virginia Freedom of Information Act.