• The County Projects Map provides locations and information on active construction throughout the County.
• Large commercial construction “Site Plan” developments are subject to public engagement and require approvals by the County Board. Visit our website for more information about these projects, and see a list of Site Plan Review Projects and Minor Site Plans and Use Permit Applications.
• Smaller projects, like demolition, construction of, and additions to single-family homes, are considered “by-right” and are not subject to any public engagement or public approval process. These projects are permitted administratively in accordance with applicable local codes and ordinances. Projects must receive approval through permitting and inspection agencies. 
• Demolition permits do require notification to adjoining properties. The notification is for informational purposes, and is not a method for neighbors to prevent a home from being demolished. 
• While we respect concerns and requests to examine or question decisions by staff on permit applications, there are certain land rights, codes and ordinances which guide what can and cannot be built. Staff review is an objective process based on the submitted application materials to ensure compliance with codes and ordinances. Staff does not dictate means and methods for achieving compliance. Citizen comment can also create bias in the review and affect the integrity of the process.
• For these reasons, the County can answer general questions but does not engage in dialogue on active permit reviews or justify interpretations of specific codes and regulations. However, the permit record is available for review. The Virginia Freedom of Information Act (FOIA) offers a fair and consistent method for anyone to request documented records on permitting activities.
• County projects, like replacement of infrastructure, road paving, or work on County parks and other facilities, can typically be found on the Projects Map. Each larger project has a designated website, with project management contacts. If you can’t find a project on the map, use one of the following contacts:
  1. For water, sewer, or streets infrastructure projects, contact the Department of Environmental Services: descontactcenter@arlingtonva.us or 703-228-5000
  2. For County parks facilities projects, contact the Department of Parks and Recreation.

• Visit our website for an overview of the County’s Inspection Services Division – Code Enforcement Section. Information about violations can be found here.
• Our goal is compliance. However, failure to comply could result in a court hearing. Neither the County Manager nor County Board can intervene in these cases. You may wish to seek private legal counsel should you wish to contest your case in the General District Court.

• If the dwelling is occupied, our first concern is the safety of the residents. Neighborhood groups and other organizations may already be assisting and have knowledge of the living situations. You may consider talking to other neighbors before seeking enforcement or filing a complaint with the County. However, if things have degraded or there is a threat to an adult in the home, call 703-228-1700 from 8 a.m. – 5 p.m. if you suspect neglect, self-neglect, abuse or exploitation. Reach the state hotline after hours at 1-888-832-3858. See DHS-Aging and Disability Services for more information.
• If you feel that a child is in danger, call Child Protective Services (CPS) at 703-228-1500 or 911 immediately. More information on CPS can be found on the CPS website.
• Visit the Code Enforcement website for an overview of the County’s Inspection Services Division – Code Enforcement Section if you have questions about the process and/or would like to report a suspected violation of minimum standards. Typical Code Enforcement violations can be found here.
• Code Enforcement cases are criminal investigations. All County residents are entitled to due process and staff cannot share details of an active Code Enforcement case that could potentially be heard in court. Staff can confirm if a case is active and/or closed. You may call the main Code Enforcement number at 703-228-3232 or email codeenforcement@arlingtonva.us if you have questions about the status of a case.
• Beyond our enforcement role, the County cannot compel a property sale based solely on vacancy. A property owner who doesn’t mind paying real estate taxes on an abandoned home could potentially keep it vacant indefinitely. You can search the property record for real estate taxes here: https://propertysearch.arlingtonva.us/

• Visit our website to initiate an investigation. You may also use the County Projects Map to see what type of construction project it is and find relevant contacts for the project.
• For Site Plan Developments we strongly encourage residents to work directly with the construction project’s community liaison. Community Liaison information should be posted on site, or you can Contact our Zoning Office to request the information.

• Our Department of Parks and Recreation (DPR) Urban Forestry staff review plans prior to construction in accordance with all applicable codes and ordinances. More information about trees in Arlington can be found in our FAQ’s.
• Urban Foresters can also inspect construction activities called into question by residents. Due to the high volume of requests for compliance/violation checks, we ask residents use our online form to request service by the Urban Forestry team.
• While we are limited by our authorities with respect to how many trees must be preserved, our Urban Foresters work with developers to try to conserve as many trees as possible within the limits of construction needed for the development.
• Many developers are as interested in keeping trees as we are. We review project options and work within our jurisdiction to provide the best practicable solutions.

• Generally, drainage disputes between private property owners are private matters that should be handled directly between the affected property owners. Arlington County may have no authority to direct corrective measures or resolve the issues.
• If you have questions about projects under construction or recently completed projects, or to learn more about what options may be available to assist, contact: Stormwatermanagement@arlingtonva.us
•  See more on our website about Property Drainage.

• Please use the County's Report-a-Problem / Request-a-Service Application and choose "Blocked Sidewalk or Street" to let us know.
• Information on Site Inspections and responsibilities of the Department of Environmental Services (DES) Development Services Bureau can be found on our website. 
• For other construction information or resident concerns, contact DES Permitting & Inspections at dsbcustserv@arlingtonva.us or 703-228-3629.

• Heating: Generally, landlords in Virginia are required to heat a building to maintain a minimum of 68 degrees from October to May. Reference: Virginia Uniform Statewide Building Code, Virginia Maintenance Code Section 602 - VUSBC.

• We’re aware some landlords have chosen to read this as "turn the heat on in October and do not turn it off until May" - that is not correct nor is it a requirement of state law. If the outside temperature changes, there is no requirement that the heat run beyond what’s required to heat a building to 68F. See the below code section: 

602.2 Heat supply.

Every owner and operator of a Group R-2 apartment building or other residential building who rents, leases, or lets one or more dwelling unit, rooming unit, dormitory, or guestroom on terms, either expressed or implied, to furnish heat to the occupants thereof shall supply heat during the period from October 15 to May 1 to maintain a temperature of not less than 68°F (20°C) in all habitable rooms, bathrooms, and toilet rooms. The code official may also consider modifications as provided in Section 104.5.2 when requested for unusual circumstances or may issue notice approving building owners to convert shared heating and cooling piping HVAC systems 14 calendar days before or after the established dates when extended periods of unusual temperatures merit modifying these dates.

Exception: When the outdoor temperature is below the winter outdoor design temperature for the locality, maintenance of the minimum room temperature shall not be required provided that the heating system is operating at its full design capacity. The winter outdoor design temperature for the locality shall be as indicated in Appendix D of the International Plumbing Code.

602.2.1 Prohibited use.

In dwelling units subject to Section 602.2, one or more unvented room heaters shall not be used as the sole source of comfort heat in a dwelling unit.

• Air Conditioning: This is not a requirement. However, if it is provided by the landlord as requirement under the lease agreement, it must be maintained in full operating condition from May 15 to October 1, and maintain a temperature of no more than 80 F (27 C) in all habitable rooms.

602.4 Cooling supply. Every owner and operator of a Group R-2 apartment building who rents, leases, or lets one or more dwelling units, rooming units, or guestrooms on terms, either expressed or implied, to furnish cooling to the occupants thereof shall supply cooling during the period from May 15 to October 1 to maintain a temperature of not more than 77°F (25°F) in all habitable rooms. The code official may also consider modifications as provided in Section 104.5.2 when requested for unusual circumstances or may issue notice approving building owners to convert shared heating and cooling piping HVAC systems 14 calendar days before or after the established dates when extended periods of unusual temperatures merit modifying these dates.

Exception: When the outdoor temperature is higher than the summer design temperature for the locality, maintenance of the room temperature shall not be required provided that the cooling system is operating at its full design capacity. The summer outdoor design temperature for the locality shall be as indicated in the IECC.

• As noted in VA Code 602, the Local building official is authorized to modify this requirement within 14 days of the switchover date (i.e. A Code Modification Request)

• From our experience, the challenge for Building Managers is that the cutoff/switchover date is a balancing act between keeping all residents happy and meeting code requirements. They (Building Manager/Owner) can request a modification from the Building Official, but are generally not inclined to do so because then they are assuming the responsibility for determining what is comfortable and agreeable to their residents.
  
  

• Instead, what we find is that managers and owners defer to Code, which is clear that heat shall be supplied during those periods. 
  
  

• Supplying heat only to meet the 68* threshold can be a problem for older buildings systems which are not easily turned off/on, and that process can take a day or more before the entire system has cleared and heat is no longer actively supplying the units.
  
  

• We encourage residents to speak with their landlord/property manager to discuss concerns and options.

• Arlington County offers a variety of programs and services to assist those seeking housing in the County. Visit our Housing webpage for more information. 

• Arlington County offers a variety of programs and services to assist those in need. Visit the Department of Human Services (DHS) website for more information. There are crisis hotline numbers available for immediate assistance.

• Outreach to these individuals is coordinated through the Department of Human Services Community Assistance Bureau (CAB), who provide  mental health and substance abuse assessment, treatment and case management services to the homeless population. The goal is to link persons who are homeless to mental health, substance abuse and employment services and help them achieve self-sufficiency.
• Outreach to homeless persons is challenging and Arlington County takes care to not criminalize homelessness. The community resource guide is available online to explain our services and approach. Receiving homeless services is voluntary and many individuals experiencing homelessness refuse help, despite good faith efforts to engage them. Arlington provides an extensive continuum of homeless services.
• It is not illegal to be homeless and asking for money is a Constitutionally protected act. Asking for money in a public area is not a violation of law. In general, our homeless population is not dangerous nor is there any malicious intent toward passersby.
• Police will intervene in cases of aggressive panhandling or criminal activity. Police officers refer homeless persons they meet to the Department of Human Services but cannot force them to receive services. If you witness criminal activity, contact police. The emergency number is 911 and the non-emergency number is 703-558-2222. Arlington County Police are very responsive and will take immediate action if a crime is being committed. Proactive citizen assistance with reducing criminal activity is invaluable.

• If you are having difficulties with one of the private utilities, we encourage residents to first contact the companies directly to resolve the issues. If the company is non-responsive, the County may be able to facilitate. Contact the County Manager’s Office Constituent Services Team at countymanager@arlingtonva.us and let us know about the problem, who you have contacted, and what the current status is. We will work with our liaison contacts within the utility companies and try to find a resolution. However, we cannot promise a satisfactory outcome in every case.
• Arlington County has limited authorities in regulating private utilities. In Virginia, service levels and consumer affairs with respect to both Gas and Electric distribution are overseen by the State Corporation Commission (SCC) rather than the locality.
• More information and forms to file complaints may be found on the SCC Website.

• Information on the County’s role in cable administration is found on the Cable Administration website.
• Arlington County has limited authorities in regulating private utilities. In Virginia, service levels and consumer affairs with respect to communications providers are generally overseen by the State Corporation Commission (SCC) rather than the locality.
• More information and forms to file complaints may be found on the SCC Website.

• Arlington can’t force private apartments to contract with multiple vendors for their services. Information on the County’s role in cable administration is found on the Cable Administration website. While we encourage competition, the regulation of cable companies is done at the federal level, notably through FCC guidelines. These guidelines give Arlington County the authority to regulate the rate for “Basic service,” the lowest available level of service, when there is no competition.
• Currently the rates for cable service are not regulated, as the FCC has determined that the two companies of Verizon and Comcast provide a competitive environment.  For this reason, the cable companies may charge what they feel the cable-buying market will pay. The FCC Cable TV Fact Sheet has additional information regarding the role of local government in the regulation of cable rates.
• We  encourage you to organize through a formal residents’ group (if one exists for your building) and bring your concerns to building management and/or your Owner’s Association. Management companies have been known to adjust policies and contracts with vendors, and perhaps there is some way to negotiate a second provider as part of the services offered.

• Information about these facilities can be found on the website here.
• State law and guidance from the Federal Communications Commission have limited the County’s ability to prevent and regulate telecommunication providers from accessing the public-rights-of-way for certain purposes.
• In order to provide telecommunications providers with reasonable, nondiscriminatory access in a manner consistent with FCC regulations and state law, the County approved a Master License Agreement (MLA) and program whereby telecommunication providers can access County streetlight poles subject to certain conditions.
• This MLA agreement and program was approved by the County Board on July 16, 2019.
• While the County is limited in its authority to regulate the installation of small wireless facilities, we made efforts to educate and inform the general public prior to the County Board approval of the MLA in June 2019.
• County staff provided presentations to the Chamber of Commerce, Business Improvement Districts (BIDs) and held an online webinar with the general public about the arrival of 5G. There was also a demonstration project at the corner of 14th Street North and North Courthouse Road in July 2020 where residents could take a look at the prototype, learn more and provide feedback.
• As of July 1, 2021, we instituted a requirement for all small cell wireless facility vendors to provide notice via door-hangers to neighboring properties prior to any installations in the public right of way.
• We will continue to evaluate the small wireless facility implementation process in the County and are open to improvements that would minimize impacts to our constituents and infrastructure, while balancing the need to roll out this important technology enhancement in the County.

• Whatever the size of your business – from a kiosk or food truck to Fortune 100 companies – Arlington County has services to assist you start, grow and succeed here.
• Visit the Arlington Economic Development (AED) website to learn more.

• If you have never started a business, we strongly encourage you to contact our Small Business Assistance service, BizLaunch, which helps entrepreneurs like yourself learn how to start a business and ways you can begin here in Arlington. Assistance is free of charge and available to anyone. Contact 703-228-0808 or use the contact form for an appointment.
• To learn more about rights and responsibilities as an Arlington business owner, email a Business Tax Specialist or call 703-228-3060. In addition, review the small business checklist for what steps are necessary to begin your new venture.

• Information on Business Licensure is on the Commissioner of Revenue’s website. To learn more about rights and responsibilities as an Arlington business owner, email a Business Tax Specialist or call 703-228-3060. More information on steps to take when starting a business can be found through our Small Business Checklist.
• Before you choose a location, ensure the location meets compliance with applicable Zoning Ordinance regulations. If you are selecting a property and are seeking a Zoning Determination on if a particular use-case would be allowed, you must file for an official determination by the Zoning Administrator – with on the website information here.  Note that only the authorized owner or agent may request a Zoning Determination.
• Other permits would be required for compliance with the Virginia Uniform Statewide Building Code. If you or your contractor are unfamiliar with construction codes in Arlington, consider a Code Consultation – with information here.

• No specific zoning or building permits are required for becoming a landlord. However, if you are planning to make physical changes to the property – permitting would be required. This requires meeting compliance with applicable Zoning Ordinance rules for things like dwelling units, setbacks and any applicable parking regulations. If you are considering accessory homestay and short-term rentals (e.g. AirBNB; VRBO; etc.) visit our website to learn about where to begin. If you are selecting a property and are seeking a Zoning Determination on if a particular use-case would be allowed, you must file for an official determination by the Zoning Administrator – with information on the website here. Note that only the authorized owner or agent may request a Zoning Determination.
• Other permits would be required for compliance with the Virginia Uniform Statewide Building Code. If you or your contractor are unfamiliar with construction codes in Arlington, consider a Code Consultation – with information here.
• If no plans are made to modify the existing habitable dwelling, then you would be advised to simply follow steps to getting a business license. Information on Business Licensure is on the Commissioner of Revenue’s website.
• To learn more about rights and responsibilities as an Arlington business owner, email a Business Tax Specialist or call 703-228-3060. More information on steps to take when starting a business can be found through our Small Business Checklist.
• Finally, we ask that all landlords or potential landlords (and renters) become familiar with Tenant-Landlord Rights and Responsibilities.

• Allegations of discrimination are handled by the Office of Human Rights (OHR).
• Discrimination complaint questionnaires may be submitted to OHR through the online questionnaire.
• Alternatively, you may contact the Office of Human Rights at 703-228-3229. 

• See the Frequently Asked Questions here.
• If you need more assistance, contact the Housing Information Center.

• Arlington has programs to assist those facing eviction.
• See information on eviction prevention here.
• If you need more assistance, contact the Housing Information Center.

• The County does not have the authority under current law to ban the sale or use of gas powered lawn care equipment (e.g. leaf blowers and lawn mowers).
• Legislation to enable such authority would be required from the Virginia General Assembly.
• Our authority in regulating these types of equipment would be related to the noise and not the emissions, and we are not considering modifications to the County’s Noise Ordinance to address this concern.
• Enforcement of noise from lawn care equipment is challenging, and the issue is more noticeable because more residents are teleworking.
• Construction activities, including use of power equipment, may exceed the normal noise decibel level from 7 a.m. to 9 p.m., Monday to Friday, and 10 a.m. to 9 p.m. on weekends and legal holidays.
• County crews use both gas and electric equipment depending on the needs. Department of Parks and Recreation plans to incrementally replace its gas powered blowers and other gas powered landscaping equipment as the technology improves, but there is no target deadline for the complete conversion to occur.
• Lawn care equipment is considered the same as any other powered equipment (e.g. chain saws, power saws, drills, pneumatic equipment, pressure washers, or anything powered by small engines).
• In assessing the complaints, we must recognize that property owners are the ones who are choosing landscapers to conduct this work and should be responsible for managing those contracts – both according to our codes and ordinance, but also with respect to the civility of the neighborhood.
• Noise from lawn equipment is a frequent complaint in urban areas, and are generally not a priority for enforcement agencies. We encourage residents to consider alternative options to resolving disputes before calling the Police or seeking other forms of enforcement. We realize annoyances caused from nearby properties can be frustrating and intimidating.
• These problems are the source of common complaints and requests for County action, including enforcement by Police and other agencies. As the County tries to efficiently and equitably use our limited public resources, we must be thoughtful in how we’re handling requests for service.
• A place to start is by simply speaking with your neighbor. Coming to the table is important in sharing your concerns and offering differing perspectives on what resolution may be possible.
• If the complaint is specific to a commercial or multi-family residential property, you also may be able to work through your building management to facilitate and offer corrective actions if behavior constitutes a violation under the lease or other building bylaws/policies/etc. Depending on the situation, it may not be wise to engage directly during the time that the issues are ongoing. However, reaching out later is still an option and cooler heads may prevail in a calmer environment.
• As you consider how to respond to problems you face in your neighborhood – whether you live in a single-family home or in a multi-unit apartment or condo building– be prudent and conscious of who may be benefited or burdened by a County response.
• Many neighbor-to-neighbor issues can be respectfully resolved through mediation or other conflict-resolution methods, as opposed to enforcement. While the County does not endorse a specific mediator or organization, you can use publicly accessible searches such as mediate.com to find a mediator. Northern Virginia Mediation Services (NVMS) provides mediation for General District Court in Arlington, and the Courts provide a list of other qualified mediators.

• Please see this page Fairfax County has compiled regarding the impacts of gas powered lawn equipment.

• If you believe the activities are an immediate threat to public safety – such as a domestic dispute, violence, or threats of self-harm or harm to others – contact the Arlington County Police immediately at 911.
• Other less serious nuisance common in urban areas, such as noise or marijuana odors, may not be priority service calls for our County Police. We encourage residents to consider alternative options to resolving disputes before calling the Police or seeking other forms of enforcement. We realize annoyances caused from nearby properties can be frustrating and intimidating.
• These problems are the source of common complaints and requests for County action, including enforcement by Police and other agencies. As the County tries to efficiently and equitably use our limited public resources, we must be thoughtful in how we’re handling requests for service.
• A place to start is by simply speaking with your neighbor. Coming to the table is important in sharing your concerns and offering differing perspectives on what resolution may be possible. You also may be able to work through your building management to facilitate and offer corrective actions if behavior constitutes a violation under the lease or other building bylaws/policies/etc. Depending on the situation, it may not be wise to engage directly during the time that the issues are ongoing. However, reaching out later is still an option and cooler heads may prevail in a calmer environment.
• As you consider how to respond to problems you face in your neighborhood – whether you live in a single-family home or in a multi-unit apartment or condo building– be prudent and conscious of who may be benefited or burdened by a County response.
• Many neighbor-to-neighbor issues can be respectfully resolved through mediation or other conflict-resolution methods, as opposed to enforcement. While the County does not endorse a specific mediator or organization, you can use publicly accessible searches such as mediate.com to find a mediator. Northern Virginia Mediation Services (NVMS) provides mediation for General District Court in Arlington.

• More information will be forthcoming for residents to understand the new law passed by the General Assembly (PDF) in February 2021. Be aware of three specific provisions:
• 1-1100- A- C (Legalization Perimeters) (pg. 155)
• 1-1101- Home Cultivation (pg. 156)
• 1-1108- Consumption in Public (pg. 159)
• Arlington County Police and other agencies will work collaboratively to both inform the public and conduct appropriate enforcement of these news laws. Like with other activities common in dense, active environments like Arlington, marijuana use has the potential to create conflict in neighborhoods. We encourage the community to exercise judgement in how to approach matters and resolve disputes caused by behavior of others.
• As you consider how to respond to problems you face in your neighborhood – whether you live in a single-family home or in a multi-unit apartment or condo building– be prudent and conscious of who may be benefited or burdened by a County response.
• Many neighbor-to-neighbor issues can be respectfully resolved through mediation or other conflict-resolution methods, as opposed to enforcement. While the County does not endorse a specific mediator or organization, you can use publicly accessible searches such as mediate.com to find a mediator. Northern Virginia Mediation Services (NVMS) provides mediation for General District Court in Arlington, and the Courts provide a list of other qualified mediators.
• The Commonwealth of Virginia has created a website with comprehensive information about legalizing adult-use marijuana, including information about medical cannabis, home cultivation and commercial sales. Learn more at cannabis.virginia.gov.

• The County has heard concerns from members of the community regarding loud vehicle exhaust systems.
• The Virginia Legislature made changes to limit pretextual traffic stops which took effect in March 2020, under Virginia House Bill 5058 and Senate Bill 5029. As such, law enforcement officers cannot initiate traffic stops for a variety of offenses, including vehicles with altered exhaust systems.
• Given functional challenges, it is not possible to pursue enforcement of vehicle noise levels through the Arlington Noise Ordinance.
• Until or if Legislative changes are offered, Arlington is not responding to reports of loud vehicle exhausts as a primary offense.
• Arlington County has been having conversations with state elected officials regarding the impact of the legislative changes to our community.
• Transportation safety is a key initiative of the Arlington County Police Department and officers are committed to ensuring the safety of all travelers on our roadways.
• Arlington County Police Department uses a two-pronged approach to improving transportation safety; education and enforcement.
• During the course of their duties, officers continue to address observed traffic safety violations.

• While Arlington County Police Department (ACPD) will continue to work cases and may increase enforcement as resources permit, part of the problem can be traced to community behavior. We refer to many property crimes and vehicle theft as “opportunistic” crimes.
• We have standard tips and we routinely communicate to the community on what steps should be taken to secure vehicles and prevent thefts. These tips are presented on the Police website.
• Because Arlington is a safe place, Arlingtonians feel safe – sometimes to our detriment. Leaving cars unlocked or windows down signals to criminals that these are easy targets. Criminals return to these areas until behavior individual/community behaviors change or until large-scale enforcement efforts are made. The former option, of individual and community responsibility, is more effective and efficient.
•  You can help reduce the opportunity for crime by participating in the 9 P.M. Routine.
• If your neighborhood association, building management, or organization wants to engage directly with ACPD to learn more, visit the website for information on how to get in touch with the Community Outreach team.

• As violent offenses, carjackings are an area of concern and focus for Police.
• While there may be some behavior drivers can make to help deter them, there are other factors beyond opportunity that cause these crimes to occur with frequency.
• ACPD covers some ways to deter carjackings on our website.

• Arlington Police offers a variety of contacts depending on the nature of your inquiry.
• If your neighborhood association, building management, or organization wants to engage directly with ACPD to learn more, visit the website for information on how to get in touch with the Community Outreach team.

• Submit a form here.
• Learn more about the Police Office of Professional Responsibility (OPR) here.

• If there is a concern that needs immediate attention or is an emergency, report to Arlington County Police Department Emergency (911) or Non-Emergency (703-558-2222).
  Concerns over traffic safety in neighborhoods is one of the top areas that we face questions on. The County Board committed the County to this issue through adoption of a “Vision Zero” policy and approval of an action plan toward eliminating death and serious injury from traffic collisions. We encourage advocates for safe transportation options to learn more about the County’s Vision Zero Planning effort.
• Transportation Engineering and Operations (TE&O) staff conduct investigations to inform decisions on how to address safety, traffic control, and right-of-way management using practices standardized in the Federal Manual of Uniform Traffic Control Devices (MUTCD).
• Review the extensive FAQ on what TE&O does. You can make a request by using the traffic investigation request form online.
• You may also place an online request to our Police Special Operations and Traffic Enforcement Section who conduct routine enforcement details in areas identified by complaints or through other Police-generated action.
• Note that TE&O not address requests for traffic calming on neighborhood streets. The Bureau evaluates issues using standard practices to determine if the operations of the roadway meet our specifications. Safety concerns may exist even when specifications are met. Designing a roadway to meet the goals of traffic calming, and not just traffic control, typically require a funded project. Individuals can work through their Civic Associations to advance Neighborhood Conservation Capital Projects, which helps fund sidewalks and other functional improvements, or the Neighborhood Complete Streets program which is targeted to improve transportation safety.
• Traffic infrastructure changes involve data collection and the application of evidence-based engineering.
• Public safety is a top priority and staff analyze all concerns presented. Resources are prioritized where they are needed most.
• While we understand that each issue is important, the County remains focused on long-term strategic efforts, such as those guided by our Master Transportation Plan. Improvements will be both incremental and broad – across our hundreds of roadway miles and intersections within the 26 square miles of Arlington.
• Learn more about transportation projects here.
• For more opportunities to engage in the topic of transportation safety, consider attending or becoming involved with one of our many Boards and Commissions which oversee work pertaining to these efforts.

You can find information on your vehicle online atsearch.autoreturn.com. The online portal is updated in real time, and information should be available almost instantly. Call the County’s non-emergency number at 703-558-2222 if you cannot find your vehicle or use the online portal.

Use the Online Towing Complaint Form to report vehicles towed in error.

• You can learn about Consumer Affairs in Arlington here.
• Unfortunately, there is no local code prohibiting disingenuous sales or operations tactics and private businesses. The County is also not resourced to mediate private disputes. However, you may file a complaint through the Virginia Attorney General’s Office which is charged with enforcement of the State’s Consumer Protection Law.
• Our general advice is that if you intend to recover damages or seek adjustments to services, you can take steps to escalate your request with the company. You should do so in writing and inform them that you intend to take your complaint to the Office of the Attorney General. For instance, start with an email requesting “read receipt” and asking them for a specific date to respond by. If they do not respond, you can put your request in writing and hard copy, mailing via certified mail (delivery receipt), keeping copies and documentation.
• Finally, you may wish to seek legal counsel to pursue further requests via an attorney or other representative. You can receive a 30-minute legal consultation for $35.00 through the Virginia State Bar.
• Further, Virginia’s Access to Justice Commission provides informational resources to assist those preparing for a small claims filing and the Courts provides information explaining Small Claims Processes.

• See the website here for more information on how to choose a contractor for your project.

• We encourage you to visit the Virginia Department of Agriculture and Consumer Services (VDACS) website, https://www.vdacs.virginia.gov/pesticides.shtml
• The Virginia Office of Pesticide Services certifies applicators, registers pesticide products and licenses pesticide businesses. These activities provide for the safe and effective control of pests that attack our crops, structures and health. 
• Issues regarding pesticide drift or concerns over neighboring application of pesticides, should be referred to VDACS. 
• Questions about pesticide, herbicide, fungicide, or other landscape treatment applications on County property should be referred to the Department of Parks and Recreation. 

• More information about Taxicab regulation can be found on the County's website. 
• The rideshare company is overseen by either the State or the District of Columbia. Arlington County has no oversight powers regarding Transportation Network Companies (TNC) such as Uber or Lyft.
• The agency that would review the Uber complaint is based on the State where the trip itself originated.
• The assignment of the agency is based on the trip itself, not where the complainant resides.
• As a general matter, we encourage customers to contact the companies directly and to open/reopen any customer service requests with them until they are responsive.
• Complaints that occurred point-to-point within the borders of Virginia, should be directed to the Virginia Department of Motor Vehicles

• Complaints that occurred point-to-point within the borders of Washington, DC should be directed to DC Taxicab Commission

• Complaints that occurred point-to-point within the borders of Maryland, should be directed to the Maryland Public Service Commission

• Issues or questions regarding parks maintenance, facilities, or programs can be directed to the Department of Parks and Recreation (DPR) or by using the County’s Make a Service Request or Report a Problem tool.
• You can also make service requests on the mobile MyArlington app, available at App Store or Google Play.

To make a service request, please use the County's Report a Problem/Request Service Application.  

What trees does Arlington County maintain?

The forestry office manages trees on public property (such as County parks, along County-owned streets, and on other Arlington County property). To understand whether a tree is on public property, one can use the public map viewer, available here: https://geocortex.arlingtonva.us/Html5Viewer/index.html?viewer=ACMaps.HTML5#

Some trees may be on Virginia Department of Transportation (VDOT)-managed land. To understand which roads are managed by VDOT, see this map: https://www.arlingtonva.us/Government/Programs/Transportation/Streets/State-Roads. To request service for those trees, go to https://my.vdot.virginia.gov/

How do you determine whether a tree needs work?

The forestry office manages trees for risk to life and property (targets), using the Tree Risk Assessment method. This takes into account the location of the tree, the likelihood of failure of any part, and the likelihood it will impact and/or damage surrounding targets.  

How fast will my issue be resolved?

Accurate locations and pictures may improve service turnaround. The service expectation and response time varies depending on the type of issue being reported.

• For Tree Condition Issues:
  • Inspection: 5 Business Days
  • Subsequent Pruning/Removal Resolution, if determined to be needed: 180 Business Days

• For Fallen Tree/Limb Reports: 
  • If blocking critical infrastructure: as soon as possible. (After heavy storms, we may be working on multiple blocked streets, and this may delay response.)
  •  Other: 60 Days
  • In Natural Areas: we do not remove downed trees or limbs from natural areas unless there is risk to public safety 

• Issues regarding nearly any routine maintenance in the County’s Right-of-Way can be requested by using the County’s Make a Service Request or Report a Problem tool. You can also make service requests on the mobile MyArlington app, available at App Store or Google Play.
• Other non-routine items or questions regarding services performed by the Department of Environmental Services (DES) should be directed via email to DES@arlingtonva.us.

• Arlington sets limits on permitted noise levels in the Noise Control Ordinance. Construction and other work including landscaping with power-equipment is permitted (with some exceptions) to occur between 7 a.m. to 9 p.m. during the week, and 10 a.m. to 9 p.m. on weekends and holidays. See the Noise Control Ordinance for more details and info on how to pursue a complaint.
• Noise is a common and often unavoidable nuisance in urban areas and residents can anticipate some degree of environmental noise throughout the County. Further, noise complaints may not constitute priority service calls for our County Police and Code Enforcement. We encourage residents to consider alternative options to resolving disputes before calling the Police or seeking other forms of enforcement. We realize annoyances caused from nearby properties can be frustrating and intimidating. These problems are the subjects of common complaints and requests for County action, including enforcement by Police and other agencies. As the County tries to efficiently and equitably use our limited public resources, we must be thoughtful in how we’re handling requests for service.
• Enforcement of the Noise Ordinance is focused on easily identified sources of noise such as nightlife establishments, construction, and residential nuisance (e.g. loud parties, incessant dog barking, etc.). Randomly generated, intermittent, or mobile noise – such as loud vehicles – are very difficult to enforce.
• A place to start is by simply speaking with your neighbor. Coming to the table is important in sharing your concerns and offering differing perspectives on what resolution may be possible. You also may be able to work through your building management to facilitate and offer corrective actions if behavior constitutes a violation under the lease or other building bylaws/policies/etc. Depending on the situation, it may not be wise to engage directly during the time that the issues are ongoing. However, reaching out later is still an option and cooler heads may prevail in a calmer environment.
• As you consider how to respond to problems you face in your neighborhood – whether you live in a single-family home or in a multi-unit apartment or condo building– be prudent and conscious of who may be benefited or burdened by a County response. Many neighbor-to-neighbor issues can be respectfully resolved through mediation or other conflict-resolution methods, as opposed to enforcement. While the County does not endorse a specific mediator or organization, you can use publicly accessible searches such as mediate.com to find a mediator. Northern Virginia Mediation Services (NVMS) provides mediation for General District Court in Arlington.

• For County-owned infrastructure (Water, Sewers, and Streets) report by using the Make a Service Request or Report a Problem tool or calling the Department of Environmental Services Customer Contact Center at 703-228-5000. 
• Find more information on the website here including more information including contacts for the various utility companies
• To report a hazardous condition or damaged private utility line, like dangling electric, telephone and cable lines, or a disturbed gas main, contact the appropriate utility company. If you’re unsure of the type of utility line and it is blocking a roadway or presenting a conflict with a sidewalk, call 911 or Non-Emergency 703-558-2222 to report.
• Low hanging wires should be reported first to Dominion Energy. If Dominion Energy clears the line or confirms the line is not theirs, then it likely belongs to either Comcast or Verizon. If the cable is downed – meaning all the way on the ground or in danger of hitting the ground, building, vehicle, contact the provider(s):
• Cable TV: Comcast of Arlington at 1-800-COMCAST (1-800-266-2278) for downed or exposed lines.
• Telephone or FiOS: Verizon at 1-800-VERIZON (1-800-837-4966) or 1-877-562-2253, then press #, enter ZIP code + 1, press 3 for downed or exposed lines.
• Once you have called the providers, send a message with the exact location with photos to our Cable Administration Office: Cable@arlingtonva.us or call 703-228-3242.

• Residents are encouraged to call Environmental Health at 703-228-7400 or email ehealth@arlingtonva.us to request help with rodents.

• An Environmental Health Technician may arrange to go and inspect the property; assess for the presence of rodents; or advise regarding control measures.

• Arlington County does not bait for rodents on private property, but will advise the resident to contract with a pest control company as needed.

• In rental units, we typically work with the management company and not the individual tenant. 

• While Code Enforcement does not address pests, they might have a role to play if there are holes in the walls that the pests are accessing or if there is potential damage to the lighting wiring. Visit the Code Enforcement website for an overview of the County’s Inspection Services Division – Code Enforcement Section if you have questions about the process and/or would like to report a suspected violation of minimum standards. Typical Code Enforcement violations can be found here.