County Manager Announces Ben Aiken as New Resident Ombudsman

Published on September 20, 2018

Ben Aiken has been named as Arlington's Resident Ombudsman and Director of Constituent Services in the County Manager's Office, effective October 8, 2018.

Arlington's Resident Ombudsman is part of the Constituent Services Team helping to ensure Arlington's government works effectively and maintains a high degree of transparency. The team provides a critical link between residents, visitors and employees who have problems or are seeking information and solutions.

In appointing Mr. Aiken this week, County Manager Mark Schwartz said, "Ben has a broad range of experiences that will help us enhance customer and constituent services across Arlington County Government."

As Resident Ombudsman, Ben will be working closely with the Business Ombudsman and the Director of Public Engagement as part of our outreach efforts with members of the Arlington community.  He also will be responsible for managing the Freedom of Information Act (FOIA) processes in the County.

In reviewing his portfolio, Ben stated, "I am looking forward to working closely with both the community and staff to identify solutions for challenging scenarios"  "And, I am excited about joining the County Manager's Office in this new role."

Ben joined Arlington County in 2014, first as a Budget Analyst in the Department of Management and Finance, and more recently has served as the Administrative Director for Arlington Economic Development.

Prior to joining the County, he held positions for the City of Alexandria as an Urban Planner and Budget Analyst. Ben brings over 10 years of experience in municipal government, with significant and varied accomplishments in finance, operations and administrative accountability, as well as expertise in public engagement and communication.

He holds both a B.A. in public and urban affairs and masters of public administration (MPA) from Virginia Tech. Ben lives with his wife, Katie (an Art Teacher at K.W. Barrett Elementary), his five-week-old son, Jack; and dog, Spencer. He enjoys cycling, golf and working on becoming a competent new parent.

Ben will succeed Robert Sharpe, the previous Resident Ombudsman who has recently joined the Department of Human Services as Assistant Division Chief for Public Health.