Arlington Gauging Community Satisfaction with County Services

Published on September 04, 2018

  • Survey mailed to 8,500 randomly selected households

  • Last survey conducted in 2015

  • Survey results available this fall

Arlington County is conducting its fifth Countywide, statistically valid community survey to measure satisfaction with major County services and to gather input about issues facing the community.

The results will enable County officials to assess performance across many County agencies and services. They also will be used to guide management decisions, inform budget development, identify areas for improvement, and ensure the best possible customer service. The County conducted its last such survey in 2015.

"This survey is a valuable tool that not only helps us assess how we're doing but also plan for the future," said County Manager Mark Schwartz. "I urge everyone who receives the survey to take a few minutes to share their input."

The 2018 survey will be mailed to approximately 8,500 randomly selected Arlington households in all parts of the County. Survey questions cover a wide range of topics, including budget, public safety, parks and recreation, public works, transportation and human services.

Completing the survey

If you receive a 2018 survey in the mail, please complete and return it promptly. Survey results will be available on the County's website in the fall of 2018.

About ETC Institute

The statistically valid survey is conducted by ETC Institute, a company that specializes in market research for governmental organizations. ETC has three decades of expertise conducting surveys for local governments nationwide.