Media Alert: Sprint Customers Experiencing Difficulty Dialing 9-1-1

Published on August 16, 2016

Arlington County's Office of Emergency Management (OEM) is alerting Sprint customers, who may be experiencing difficulty making calls, to use other means to call 9-1-1, should the need arise. Sprint is working through a utility outage that is causing a disruption of service. This appears to be a widespread outage affecting the Northern Virginia region, including Arlington.

Sprint customers can contact 9-1-1 by:



  • Using a landline phone

  • Texting to 9-1-1 (texting 9-1-1 through your Sprint carrier works)

  • Using another cell phone carrier