|
PRINTING SERVICES SECTION
PROGRAM MISSION: To provide Arlington County Agencies with convenient, cost
effective, and high quality printing, copying, graphics, and archiving
services.
|
Printing
Services Section
|
|
FY 2003
|
FY 2004
|
FY 2005
|
% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'04 to '05
|
|
Personnel
|
$523,552
|
$553,559
|
$561,789
|
1%
|
|
Non-Personnel
|
538,093
|
559,263
|
596,210
|
7%
|
|
Subtotal
|
1,061,645
|
1,112,822
|
1,157,999
|
4%
|
|
Intra-County
Charges
|
(1,034,961)
|
(1,081,213)
|
(1,066,290)
|
-1%
|
|
Total Expenditures
|
26,684
|
31,609
|
91,709
|
190%
|
|
|
|
|
|
|
Total Revenues
|
88,896
|
25,000
|
40,000
|
60%
|
|
|
|
|
|
|
General Fund
Transfer
|
$19,952
|
$29,122
|
$29,122
|
-
|
|
|
|
|
|
|
Authorized FTEs
|
8.5
|
8.5
|
8.5
|
|
|
Funded FTEs
|
8.5
|
8.5
|
8.5
|
|
SIGNIFICANT BUDGET HIGHLIGHTS:
-
Increase in non-personnel ($36,947) is primarily due to
an increase in outside printing.
-
Decrease in intra-county charges ($14,923) is due to a
conservative estimate based on FY 2003 actual.
-
Increase in
outside revenue ($15,000) represents an increase in print orders requests for
agencies outside of Arlington County, such as Schools and the Retirement
Office.
PERFORMANCE MEASURES:
|
FY 2001
Actual
|
FY 2002
Actual
|
FY 2003
Actual
|
FY 2004
Estimate
|
FY 2005
Estimate
|
FY 2005
Goal
|
|
Mission Outcome Measures
|
|
|
|
|
|
|
|
Percent of printing orders
completed by due date
|
90%
|
92%
|
96%
|
94%
|
95%
|
100%
|
|
Assisted copies completed
by due date
|
90%
|
92%
|
99%
|
95%
|
95%
|
100%
|
|
|
|
|
|
|
|
|
Customer Measures
|
|
|
|
|
|
|
|
Customer
satisfaction on print orders (scale 1 – 5)
|
4.6
|
4.7
|
4.0
|
4.8
|
5.0
|
5.0
|
|
Customer satisfaction –
assisted copies (scale 1-5)
|
4.8
|
4.9
|
5.0
|
4.9
|
5.0
|
5.0
|
|
|
|
|
|
|
|
|
Workload Measures
|
|
Total number of copies
produced in-house
|
12,798,998
|
12,894,990
|
13,098,191
|
12,750,000
|
12,850,000
|
12,850,000
|
|
Total number of printing
orders completed
|
2,178
|
2,194
|
1,639
|
2,150
|
2,200
|
2,220
|
|
Total number of copy orders
completed
|
3,500
|
3,575
|
2,652
|
3,615
|
3,630
|
3,630
|
|
|
|
|
|
|
|
|
Efficiency Measures
|
|
|
|
|
|
|
|
Average turnaround time per
printing order (days)
|
7.0
|
6.5
|
5.0
|
6.0
|
5.0
|
5.0
|
|
Average turnaround time per
copy order (days)
|
1.2
|
1.1
|
2.0
|
1.0
|
1.0
|
1.0
|
|