Human Services
Welcome to the Arlington County CSSA Portal!
The Collaborative Service System of Arlington (CSSA) is a web-based program that tracks services provided to clients and referrals made on their behalf, and is used to produce an unduplicated count of homeless persons served in Arlington County.
The CSSA system serves as Arlington County’s Homeless Management Information System (HMIS).
The U.S. Department of Housing and Urban Development (HUD) and other planners and policy makers at the federal, state and local levels use aggregate HMIS data to obtain better information about the extent and nature of homelessness over time. Specifically, an HMIS can be used to produce an unduplicated count of homeless persons, understand patterns of service use, and measure the effectiveness of homeless programs.
Mission Statement
Arlington County’s mission is to improve the delivery of the services provided to homeless individuals, families and those at risk of homelessness. CSSA’s aim is to better understand the characteristic of homeless persons in the community, including their demographic characteristics, patterns of homelessness, and use of services. Additionally, CSSA will examine the delivery of housing and services to specific sub-populations such as veterans and the chronically homeless. The information obtained will assist in assessing and documenting Arlington’s progress in reducing homelessness.
CSSA login weblinks
Login to the CSSA system (Training site)
Training Documents/workflows
HPRP Workflow (8/17 training) (PDF)
JMS Workflow (7/21 training) (PDF)
Shelterpoint Workflow (7/18 training) (PDF)
Webex Recording video
Shelterpoint Workflow training
CSSA documents
SOP
User agreement (PDF)