Human Services
Frequently Asked Questions
Q. I need to get my child immunized for school. Where can I go? Q. How can I arrange for child support? Q. How old do children have to be in order to be left home alone?
Q. What services are available to older adults, adults with a disability or caregivers? The Customer Service Center is the single point of entry for the Aging and Disability Services Division. Its objective is to ensure customers are aware of the variety of long -term care resources available. Another objective is to provide services and resources to help individuals maintain their highest level of independence and quality of life. The center provides referrals for the following services:
Through an initial face to face or telephone intake, staff will determine the appropriate service for the customer. Regular business hours are Monday through Friday 8-5 p.m. To learn more about these resources contact 703-228-1700 or drop by 2100 Washington Blvd 4th Fl. Arlington, VA 22204. Q. What is the role of the Medicare Counselor under VICAP (VA Insurance Counseling & Assistance Program)? Certified Medicare Counselors provide free insurance counseling and advocacy to Medicare beneficiaries in Arlington County and the City of Alexandria. They help consumers understand and exercise their rights under Medicare benefit programs. They conduct New to Medicare presentations providing education on Medicare options to soon to be eligible or newly eligible Medicare beneficiaries. They identify and help lower income persons apply for limited low income and Medicare Savings plan assistance programs. They also empower seniors to prevent healthcare fraud. To learn more information or to schedule an appointment with a Medicare counselor, please contact 703-228-1700. Q. How can I receive Extra Help with my Prescription Drug costs? If you already have full Medicaid or SSI benefits you should already receive help with your prescription drug costs. This program helps to cover Medicare premiums or deductibles for Medicare beneficiaries who have limited income and resources. Individuals who qualify have little or no copayments for their prescription costs. Medicare Counselors in the Aging & Disability Services Division will provide assistance in determining eligibility. The Social Security Administration makes the final determination. Please contact 703-228-1700 and request to speak with a Medicare counselor to learn more about this program. Q. What in home services do you have available? The Aging & Disability Services Division contracts with a local vendor to provide eligible individuals with in home services such as light housekeeping, laundry, personal care and meal preparation. Criteria for this program include:
Income limits do apply. For an assessment, please contact the Aging & Disability Services Division Customer Service Center at 703-228-1700. The Medicaid waiver program is designed to help individuals stay in their homes longer without having to go into a nursing home. In order to qualify, individuals must meet nursing home level criteria and have full Medicaid. For more questions or an initial assessment, please contact the Customer Service Center at 703-228-1700. Q. What options are available for caregivers seeking respite? The Guide to Retirement Living www.Retirement-Living.com is a great resource for a list of home health care agencies that provide companion care and geriatric care managers who are licensed and trained to provide support and help families connect with elder care resources. There is also information on Adult day centers which are state licensed environments with trained healthcare professionals to provide nursing, recreation, nutrition and socialization. This environment is for individuals who are living alone with medical, safety and physical risk factors. Walter Reed Adult Day Health Center is home to Arlington County. To get more information on the Walter Reed Adult Day Program call 703-228-5340 or email: wradhc@arlingtonva.us. Q. Where can I learn more about affordable and accessible housing units? There are five Independent Senior Residences in Arlington County designed for older adults who have a permanent disability or limited income and resources. They include:
Four of the five apartment buildings have a service coordinator that helps to link residents with available public and private programs and services. Each of them has their own application process. Arlington County’s Department of Community Planning, Housing & Development has a complete listing of these communities as well as other affordable apartment units. The listing can be found at: http://www.arlingtonva.us/departments/CPHD/housing/CPHDHousingHousingDivision.aspx The Guide to Retirement Living is also a great resource to locate independent, assisted and nursing home community options in the Northern Virginia region. Their website address is: http://www.retirement-living.com/ Q. Is there any help available for Arlington homeowners who can't afford to pay their taxes? Q. I need to fill a prescription, but I can't afford it. Does DHS offer assistance with prescription medications? Q. Where do I go for help if I have a personal problem such as alcohol, drugs, or thoughts of suicide? Q. Where do I get a copy of a birth certificate or death certificate? |
