Human Services
DHS Performance Measures
Performance Measurement as a Program Management Tool
When the Department of Human Services embarked on its Continuous Quality Improvement initiative in 2009, the idea was to refocus the way we approach program management. We were transitioning from being process-oriented – measuring the raw amount of work being done and how efficiently we accomplished it – to being outcome-oriented, where the bottom line became: Are our efforts resulting in better results for our clients?
With a full year and a half under our belts, it’s clear that the effort is paying off. Department-wide, staff involved in developing performance plans have done outstanding work. Never have we had a clearer, more effective way to showcase what we have accomplished and the difference our work has made in the lives of our clients.
Department of Human Services Performance Plans
