Report Damaged Utilities : Permits : Arlington, Virginia

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Report Damaged Utilities

Public Utilities

For assistance regarding damage to Arlington County Public Utilities, please select from the following or call:

Water (main lines, fire hydrants, meters, etc.)
Sanitary (main lines, manholes, etc.)
Streetlights (outages and requests, etc.)
Traffic Signals (outages and requests, etc.)

24-Hour Emergency: (703) 228-6555
Billing and Customer Service: (703) 228-6570

Utility Marking
In accordance with the Utility Underground Damage Prevention Act (“Miss Utility Law”), Arlington County identifies and marks the location of all County-owned utilities, which includes water, sanitary, streetlights, and traffic signal lines. Arlington County considers any service line (i.e. sanitary sewer and water service laterals), running from a utility main to a building, a private utility and therefore, does not mark them. The purpose of the utility marking is to prevent loss of life, damage to property and the environment, and economic loss caused by damage to underground utility lines.

The Damage Prevention Fee, included in all Public Right-of-Way, Building, Plumbing, and Demolition permit charges, covers the cost of the Utility Marking Service Contract (PDF) and its administration.

For more information on the Utility Undergrounding Program, please contact Abe Bibizadeh at (703) 228-3658.

Private Utilities

To report a hazardous condition or damaged utility line, i.e. dangling electric, telephone, and cable lines, or disturbed gas main, please contact one of the following companies. If you are unsure of the type of utility line, call 9-1-1 to report:

Electric: Dominion Virginia Power at 1-866-DOM-HELP (1-866-366-4357) or check the status of outages and downed power lines online >>
Gas: Washington Gas - If you have an emergency involving natural gas, leave the area immediately, call 9-1-1, then call (703) 750-1400 or 1-800-752-7520
Telephone or FiOS: Verizon at 1-800-VERIZON (1-800-837-4966), then press #, enter zip code + 1, press "3" for downed or exposed lines
Cable TV: Comcast of Arlington at (703) 841-7700 for downed or exposed lines