Following Hurricane Isabel, in October 2003 Arlington conducted a survey of residents to determine how well County government managed the severe weather incident. In addition to measuring satisfaction, the survey also looked at how residents receive information during emergencies, enabling the County to continue to improve services, responses, and public information.
The telephone survey was conducted Oct. 27-29 by American Viewpoint, a national polling firm based in Alexandria and has a +/- 5 percent margin of error. “Overall, we found that Arlingtonians were very satisfied with the response of the county before, during and after Hurricane Isabel,” said Bob Carpenter, vice president of American Viewpoint. “We applaud Arlington for undertaking this survey. The results will help improve the delivery of service to their residents for the next emergency.”