Arlington County, Virginia News

For Immediate Release

Friday, February 19, 2010

Contact:Karen Vasquez 703-228-0896 (voice) 703-228-4743(TTY)

Arlington Updating Visitor Services

  • Pentagon Row Visitors Center Closes
  • Mobile Visitors Center deploying in May
  • Rolling Concierges program expanding

ARLINGTON, Va. -- Arlington Visitors Center at Pentagon Row closed its doors today as part of the County’s ongoing transition to an array of innovative new visitor service options.  Evolving from pilot programs launched in June 2008, initiatives underway include an electric-powered Mobile Visitors Center to be deployed in May 2010, expanded use of Arlington’s “Rolling Concierges” on Segways and additional touch-screen Visitor Information Kiosks in major public transit hubs.

“Research and experience tell us that our visitors value convenient access to tourism services throughout our urban villages,” said Emily Cassell, director of the Arlington Convention and Visitors Service.  “By replacing our traditional visitors center with compelling new service options, we can help our guests right in the neighborhoods where they’re staying.”

Currently, visitors to Rosslyn can easily look up information on Arlington dining, shopping, and attractions using a touch-screen kiosk at the corner of N. Lynn St. and N. 19th St.  This all-weather kiosk also prints walking directions plus coupons from participating Arlington retailers, attracting numerous passers-by between Rosslyn and nearby Key Bridge and Georgetown. 

Spring and summer visitors to Crystal City are greeted by staff on Segways wearing bright red shirts sporting the international “i” information symbol. The Segway riders scout the area’s main streets during peak pedestrian traffic hours. Using an “on-board” tablet computer and wireless phones, they assist visitors with restaurant recommendations and reservations, directions to nearby stores and attractions, and information about hotels, evening entertainment, transportation and more.

When fully implemented in 2011, Arlington’s expanded visitor services will extend coverage beyond Pentagon City, Rosslyn and Crystal City to Ballston, Clarendon, Courthouse, and Shirlington, as well as to major special events like the Marine Corps Marathon. In addition to improving the overall guest experience, the new initiatives aim to increase visitor spending at Arlington’s stores, restaurants, entertainment venues and attractions.

For telephone assistance daily between 9 a.m. and 5 p.m., visitors can call (703) 851-2370.  Visitor information and trip planning assistance for tourists and meeting planners is also available on the Web at Stay Arlington. 

Arlington, Va., is a world-class residential, business and tourist location that was originally part of the "10 miles square" parcel of land surveyed in 1791 to be the Nation's Capital. It is the geographically smallest self-governing county in the United States, occupying slightly less than 26 square miles. Arlington maintains a rich variety of stable neighborhoods, quality schools and enlightened land use, and received the Environmental Protection Agency's highest award for "Smart Growth" in 2002. Home to some of the most influential organizations in the world - including the Pentagon - Arlington stands out as one of America's preeminent places to live, visit and do business.

Last Modified: February 19, 2010
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