The Customer Advocate assists customers in resolving problems with the Commissioner of Revenue. Customers will receive an independent review of their tax situation. The Customer Advocate will also recommend departmental changes while promoting and upholding the Commissioner’s mission of fair and equitable application of the tax laws. The Customer Advocate responds to all requests for help, listens to your problem, examines your situation, reviews office records and discusses your complaint with you. If you need a person to assist you, or if the office is unresponsive, the Customer Advocate can step in to help. Sometimes the help might be simply to connect you with the right person in the office’s appropriate division. You will always receive the highest possible level of service.