The Arlington County Cable Administration Office is charged with oversight and administration of the cable television franchise certificate. One of the responsibilities of this office is investigating cable-related complaints.

All information provided to the Cable Administration Office may be available for inspection under the Virginia Freedom of Information Act (§ 2.2-3704, et seq., Code of Virginia).

You are not required to provide any of the requested information. The Cable Administration Office, however, is less likely to be able to assist you if the requested information is not provided. Information is routinely used for processing cable complaints. All information provided may be disclosed to the cable company and/or referred to other regulatory agencies.

In addition to completing this online complaint form, please provide (either by mail or by fax) copies of any relevant documents, such as work orders, receipts, billing statements, cancelled checks (front and back), etc.

Complaints may also be submitted by calling 703-228-3242 from 9 am to 5 pm, Monday through Friday, or leaving a message outside of those hours.

If your complaint is not cable-related, there are other ways to report a problem.

Directions:
Please provide the following information. Use the tab key to move between fields on the form. Do not press the "Enter" key until you are ready to submit the form.

Note: Asterisks (*) indicate required fields.

Contact Information

First Name:
*Last Name:
*Current Address: Number, Street, Apt.:
*City, State, Zip:
Office Telephone:
Home Telephone:
*E-mail Address:

Complaint

*Complaint against:	Select Provider   Comcast   Verizon
Customer Account No.:
*Subject of Complaint:	(choose one) Cable television service Cable modem service Customer service Billing Reception Installation Construction Programming Marketing Technology Other
*Please describe your complaint:
Have you discussed this complaint with cable company?	Yes No
Person(s) you have dealt with at cable company:
What was the response?
What would you like the outcome to be?

Verification Words

* Please enter the verification words exactly in order to successfully submit the form.