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OFFICE OF SUPPORT SERVICES
PRINTING FUND
PRINTING SERVICES SECTION
PROGRAM MISSION:
To provide Arlington County Agencies with convenient, cost effective, and high
quality printing, copying, graphics, and archiving services.
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Printing
Services Section
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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'03 to '04
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Personnel
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$440,780
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$521,281
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$538,092
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3%
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Non-Personnel
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588,782
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564,557
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559,263
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-1%
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Subtotal
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1,029,562
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1,085,838
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1,097,355
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1%
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Intra-County
Charges
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(986,365)
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(1,004,631)
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(1,081,213)
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8%
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Total Expenditures
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$43,197
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$81,207
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$16,142
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-80%
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Revenues
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25,359
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36,000
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25,000
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-31%
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General Fund
Transfer
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20,275
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16,946
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12,101
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-29%
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Authorized FTEs
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9.0
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8.5
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8.5
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Funded FTEs
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8.5
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8.5
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8.5
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SIGNIFICANT BUDGET HIGHLIGHTS:
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Increase in
personnel reflects step and fringe benefit increases ($16,811).
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Increase in
intra-county charges reflects revenues from an inflationary increase, additions
or upgrading of walk-up copiers, and increase in the complexity and magnitude
of print jobs ($76,582).
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Decrease in fees represents a reduction in print order
requests from agencies outside of Arlington County ($11,000).
PERFORMANCE MEASURES:
Objective: To identify alternative
production processes that reduce product/service delivery times and increase
operating efficiency. To increase customer satisfaction rating to five (5).
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FY 2001
Actual
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FY 2002
Actual
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FY 2003
Estimate
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FY 2004
Estimate
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FY 2004
Target
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Mission Outcome Measures
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Percent of printing orders
completed by due date
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90%
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92%
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91%
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94%
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95%
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Customer
satisfaction on print orders (scale 1 – 5)
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4.6
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4.7
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4.7
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4.8
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5.0
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Assisted copies completed
by due date
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90%
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92%
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93%
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95%
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95%
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Customer satisfaction –
assisted copies (scale 1 – 5)
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4.8
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4.9
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4.9
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4.9
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5.0
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Workload Measures
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Total number of copies
produced in-house
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12,798,998
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12,894,990
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12,493,118
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12,750,000
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12,850,000
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Total number of printing
orders completed
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2,178
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2,194
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1,953
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2,150
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2,200
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Total number of copy orders
completed
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3,500
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3,575
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3,593
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3,615
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3,630
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Efficiency Measures
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Average turnaround time per
printing order (days)
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7.0
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6.5
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6.6
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6.0
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5.0
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Average turnaround time per
copy order (days)
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1.2
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1.1
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1.2
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1.0
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1.0
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FY 2003
estimates of total number of in-house copies and printing orders are lower due
to lack of staffing for part of the year.
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