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DEPARTMENT OF HUMAN SERVICES
CLIENT SERVICES ENTRY
PROGRAM MISSION: To ensure individuals entering Behavioral
Healthcare services receive timely and comprehensive assessment, evaluation and
linkage to appropriate services.
- Emergency
Services provides emergency
mental health services to any individual experiencing an acute
psychiatric/psychological crisis. The
goals of the service are to prevent the escalation of mental health crises,
relieve the immediate distress of individuals in crisis, prevent individualsfrom doing harm to themselves or
others, and make appropriate referrals for both medical and non-medical
interventions for those with more ongoing needs. The Emergency Services Program also provides mental health
assessment, crisis intervention, stabilization, support, short-term counseling,
emergency medication and psychiatric services, follow-up services, and Critical
Incident Stress Management services. In
addition, pre-admission screening is also provided for individuals who require
residential crisis stabilization at CARE facility. Emergency services is
mandated under the Code of Virginia, 37.1-67.
-
Discharge Planning Services are provided to consumers in the state
psychiatric hospitals and the Adult Detention Facility (ADF). These services ensure access to needed
community mental health and dual diagnosis services for individuals in state
hospitals and the ADF who are ready for community placement by conducting
comprehensive assessments to determine the type and intensity of aftercare
services needed. Discharge Planning services are provided for consumers leaving
Northern Virginia Mental Health Institute, Central State Hospital and Western
State Hospital as well as the ADF. (Senior Adult Mental Health Services began
providing discharge planning to geriatric patients at Eastern State Hospital on
5/1/02.) Many of the mental health consumers in the ADF have returned to the
facility after forensic evaluations at Western State Hospital. They are then discharged to the community
with a variety of psychiatric needs that require careful coordination by the
jail discharge planner. Consumers who
receive discharge planning services in the ADF are seriously mentally ill or
dually diagnosed, plan to live in Arlington County, and are slated to leave the
facility within 90 days of assessment by the discharge planner.
-
DAP (Discharge Assistance and Diversion Project) is a state-funded regional initiative that is
divided into several program areas to facilitate patient reductions within the
state hospital system. The level of
services provided depends on the needs of the consumers, and ranges from a
highly specialized group home to intensive supported living services. All DAP consumers must be persons leaving
state psychiatric hospitals. All
decisions for the utilization of these funds are made through a regional
workgroup composed of mental health leadership in Arlington, Prince William,
Loudoun, and Fairfax Counties and the City of Alexandria. Another component of the DAP initiative is
state hospital diversion funding. This
includes private bed purchase, via state contract, at local psychiatric
hospitals to divert consumers from state hospital beds. This component also provides short-term
funds (e.g., rental assistance) to consumers who require financial assistance
that will facilitate their discharge from a local or state hospital bed.
-
Homeless Case Management Services seek to efficiently assess and link homeless,
seriously mentally ill and substance abusing adults to appropriate mental
health and substance abuse services as well as appropriate housing resources. Services are provided to individuals with
substance abuse disorders and/or mental illness who are residents of Arlington.
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Transition Team Services provides assessment and short term case
management, medical and counseling services to adults either prior to linking
to long-term Behavioral Healthcare services or to other more appropriate
services elsewhere. This new service is
currently under design and reorganization. Performance measures are under
development.
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Client Service
Entry Program Budget Summary
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|
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FY 2002
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FY 2003
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FY 2004
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% Change:
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|
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Actuals
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Adopted
|
Proposed
|
'03 to '04
|
|
Emergency Services
|
-
|
-
|
$493,961
|
-
|
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Discharge Planning
|
-
|
-
|
170,941
|
-
|
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DAP
|
-
|
-
|
1,003,068
|
-
|
|
Homeless Case
Management
|
-
|
-
|
111,602
|
-
|
|
Transitional Team
|
-
|
-
|
49,566
|
-
|
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Total Expenditures
|
-
|
-
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1,829,138
|
-
|
|
|
|
|
|
|
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Revenues
|
-
|
-
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1,646,197
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-
|
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Net Tax Support
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-
|
-
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$182,941
|
-
|
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Client Service
Entry Services
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|
|
FY 2002
|
FY 2003
|
FY 2004
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% Change:
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|
|
Actuals
|
Adopted
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Proposed
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'03 to '04
|
|
Personnel
|
-
|
-
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$805,864
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-
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Non-Personnel
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-
|
-
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20,206
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-
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Nonprofits
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-
|
-
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1,003,068
|
-
|
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Total Expenditures
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-
|
-
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1,829,138
|
-
|
|
|
|
|
|
|
|
Fees
|
-
|
-
|
-
|
-
|
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Medicaid State
Plan Option
|
-
|
-
|
6,977
|
-
|
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State Share
|
-
|
-
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1,562,220
|
-
|
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Federal Funds
|
-
|
-
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29,000
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-
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LPACAP
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-
|
-
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48,000
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-
|
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Total Revenue
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-
|
-
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1,646,197
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-
|
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Net Tax Support
|
-
|
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$182,941
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-
|
|
|
|
|
|
|
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Authorized FTEs
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-
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-
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13.2
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|
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Funded FTEs
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-
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-
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13.2
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PERFORMANCE MEASURES:
Emergency Services Objective: To
ensure that Arlington residents receive timely, comprehensive and expert
assessments in order to determine risk for harm to self or to others and need
for hospitalization.
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FY 2001
Actual
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FY 2002
Actual
|
FY 2003
Estimate
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FY 2004
Estimate
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FY 2004
Target
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Mission Outcome Measures
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|
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Percentage of detained
consumers subsequently committed by Court
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65%
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68%
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68%
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68%
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N/A
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Number of consumers diverted
from hospital- CARE admissions
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47
|
49
|
50
|
50
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50
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|
|
|
|
|
|
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Workload Measures
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|
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|
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Total service hours
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7,790
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7,802
|
7,800
|
7,800
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7,800
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Total consumers served
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1,082
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1,078
|
1,100
|
1,100
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1,100
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Total face-to-face contacts
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3,449
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3,452
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3,550
|
3,550
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N/A
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Total telephone contacts
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3,559
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3,572
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3,560
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3,560
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N/A
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Voluntary hospitalizations
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148
|
148
|
150
|
150
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N/A
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Involuntary hospitalizations
|
258
|
258
|
260
|
260
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N/A
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Private hospital bed purchase admissions
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49
|
49
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50
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50
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50
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Discharge
Planning Objective: To maximize opportunities for timely access to
needed community mental health services for consumers in state psychiatric
hospitals and the Adult Detention Facility (ADF), who are ready for community
placement by evaluating and assessing clients regularly to determine the
intensity of mental health treatment needed.
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FY 2001
Actual
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FY 2002
Actual
|
FY 2003
Estimate
|
FY 2004
Estimate
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FY 2004
Target
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Mission Outcome Measures
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|
|
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Percentage of consumers linked from Adult
Detention Facility to mental health and or dual diagnosis services
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N/A
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N/A
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40
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50
|
55
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Percentage of clients readmitted to state
hospital within 30 days of discharge
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4%
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4%
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3%
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3%
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2%
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Workload Measures
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|
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|
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Total consumers served: Discharge Planning in
state hospitals
|
109
|
110
|
115
|
118
|
120
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Total consumers served: Adult Detention
Facility
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N/A
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N/A
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100
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125
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125
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Efficiency Measure
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|
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Average number of days between state hospital
discharge and first psychiatric appointment
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6
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6
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6
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6
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5
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Quality/Customer Satisfaction
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|
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Percentage of consumers who indicate
satisfaction with linkages to community services and resources
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N/A
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N/A
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70%
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75%
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80%
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-
Total consumers
served in Discharge Planning in state hospitals represents consumers discharged
from Northern Virginia Mental Health Institute and Western State Hospital.
Discharge
Assistance and Diversion Project Objective (DAP): To facilitate the community
tenure of regional mental health consumers coming from long-term State hospital
stays into intensive community-based residential services, as evidenced by a 95
percent reduction in state hospital utilization by these consumers.
|
FY 2001
Actual
|
FY 2002
Actual
|
FY 2003
Estimate
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FY 2004
Estimate
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FY 2004
Target
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|
Mission Outcome Measures
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|
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Number/percentage of consumers not
hospitalized
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14/82%
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14/78%
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15/79%
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15/79%
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17/85%
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Total number of hospital bed days utilized by
DAP consumers
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84
|
33
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30
|
25
|
25
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Workload Measures
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|
|
|
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Number of persons currently served by DAP
living in community
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17
|
18
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19
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19
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20
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Number of persons discharged from state
facilities into project programs
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4
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2
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1
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1
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2
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Number of persons served in local hospitals
with DAP funds
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61
|
47
|
53
|
57
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60
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Number of Arlington consumers receiving
discharge assistance funds
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20
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10
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12
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12
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12
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Efficiency Measure
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Percentage of time project manager respond to
contractor within 24 hours of reported incident
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100%
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100%
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100%
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100%
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100%
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Quality/Customer Satisfaction
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Number/percentage of consumers who report
increased satisfaction in quality of life since admission to DAP program
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16/94%
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16/88%
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16/84%
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17/89%
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18/90%
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Homeless
Case Management Objective: To efficiently assess and link homeless, seriously mentally
ill adults and adults with substance dependence to appropriate mental health
and substance abuse services as well as appropriate housing resources.
|
FY 2001
|
FY 2002
|
FY 2003
|
FY 2004
|
FY 2004
|
|
Actual
|
Actual
|
Estimate
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Estimate
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Target
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Mission
Outcome Measures
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Number of consumers
linked to stable housing after discharge from shelter
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22
|
41
|
55
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62
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62
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Number of consumers
linked to mental health services after discharge from shelter
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25
|
45
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55
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65
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65
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Number of consumers
linked to Substance Abuse Services
after discharge from shelter
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64
|
56
|
74
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74
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74
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Workload Measure
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Number of consumers
served in mental health services at RPC shelter
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40
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83
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110
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125
|
130
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Total number of
assessments completed at shelter
|
50
|
120
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135
|
140
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140
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Efficiency Measure
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Number and percent of
consumers seen by RPC case manager within 24 hours of admission
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32/80%
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66/80%
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100/91%
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110/88%
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115/88%
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Quality/Customer Satisfaction
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Number and percent
responding to survey who reported satisfaction with the Homeless Case
Management Service
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N/A
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N/A
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75%
|
75%
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80%
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