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DEPARTMENT OF ENVIRONMENTAL SERVICES
SOLID WASTE DIVISION
REFUSE COLLECTION PROGRAM
PROGRAM MISSION: To
ensure the cleanliness, health and safety of Arlington by providing solid waste
collection and management services.
This program provides County
residents living in single-family or duplex dwellings with weekly curbside
service utilizing a semi-automated, standardized refuse cart system. This collection is accomplished by both
County staff and contracted forces.
Other collection services include: the backdoor collection program,
miscellaneous collection of heavy or bulky items that are set at the curbside
and collected year-round by a special refuse crew, and litter can
collection. Litter can collection and
disposal of refuse from curbside litter containers throughout the County occur
on a five-day-per-week schedule.
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Refuse
Collection Program
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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'03 to '04
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Personnel
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$1,011,735
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$1,024,650
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$831,000
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-19%
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Non-Personnel
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4,086,689
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4,182,133
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4,290,993
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3%
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Total Expenditures
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$5,098,424
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$5,206,783
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$5,121,993
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-2%
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Revenues
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4,980,271
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5,255,901
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5,313,784
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1%
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Net Tax Support
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$118,153
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($49,118)
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($191,791)
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-290%
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Authorized FTEs
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19.7
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19.7
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15.3
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Funded FTEs
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19.7
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19.7
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15.3
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SIGNIFICANT BUDGET HIGHLIGHTS:
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The major change included in the proposed budget is the
contracting out of two refuse collection routes so that the current route
service ratio of 50% by County staff and 50% by outside contractors will change
to a ratio of 30% by the County and 70% by outside contractors. This change
insures the continuation of the same level of service to the residents at a
lower overall cost ($59,473).
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Personnel expenditures decreased ($193,650) largely due
to the elimination of four full time and 0.4 temporary positions (4.4 FTEs)
resulting from contracting out two refuse collection routes.
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The net increase in non-personnel expenditures ($108,860)
is mostly the result of a higher cost of the refuse collection contract due to
contracting out two refuse collection routes.
PERFORMANCE MEASURES:
Objective:
To provide weekly residential
curbside refuse collection services to all single-family and duplex dwellings.
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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Actual
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Actual
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Estimate
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Estimate
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Target
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Mission
Outcome Measures
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Misses
per 10,000 collections per month
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2.79
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3.96
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4
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< 5
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< 5
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Customer
satisfaction with refuse collection
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N/A
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N/A
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75%
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80%
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80%
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Complaints per month
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10.92
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8.75
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12
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<12
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<
12
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Workload Measures
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Refuse collections-all
routes and litter cans (tons)
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42,754
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42,902
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43,030
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43,862
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N/A
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Number of households
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31,900
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31,900
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32,000
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32,100
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N/A
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Efficiency
measures
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Cost
per household
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$140.38
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$150.11
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$167.76
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$167.76
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N/A
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Cost
per ton
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$104.74
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$111.61
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$124.76
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$124.76
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N/A
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Customer satisfaction is a new performance measure for
FY 2003. The measure reflects the
percentage of customers ranking the service as good or excellent (4 or 5 on a 5
point scale).
FUTURE BUDGET CONSIDERATIONS: The following items may have a budgetary impact in the
next three to five years:
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The cart life extension program implemented in
FY 1999 has prolonged the serviceability of many carts from 10 to 15
years. In future years, the number of
unserviceable carts is expected to increase significantly when a majority of
the refuse carts in service will no longer be functional.
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