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OFFICE OF SUPPORT SERVICES
FACILITIES MAINTENANCE
PROGRAM MISSION: To provide high quality
maintenance and repair services with in-house and contracted staff to over 90
County facilities so they are safe, functional, comfortable and energy
efficient for employees and the public.
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Facilities
Maintenance Section
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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'03 to '04
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Personnel
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$1,429,531
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$1,724,443
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$1,729,997
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-
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Non-Personnel
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2,521,309
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2,144,803
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2,191,804
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2%
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Subtotal
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3,950,840
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3,869,246
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3,921,801
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1%
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Intra-County
Charges
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(56,705)
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(58,392)
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(83,992)
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44%
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Total Expenditures
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3,894,135
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3,810,854
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3,837,809
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1%
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Revenues
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77,499
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75,000
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78,000
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4%
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Net Tax Support
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$3,816,636
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$3,735,854
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$3,759,809
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1%
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Authorized FTEs
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29.0
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27.0
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27.0
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Funded FTEs
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27.0
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27.0
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27.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
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Increase in non-personnel ($47,001) is the result of inflationary increases
associated with maintenance and service contracts.
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Increase in Intra-County charges is primarily due to
using charge-backs rather than direct charges for costs of maintenance and
repair requests by County agencies. Using the charge-back method facilitates
capturing the full cost associated with maintaining and repairing county
facilities
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Increased fees result from increased court fees
received from the state ($3,000).
PERFORMANCE MEASURES:
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FY
2001
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FY 2002
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FY 2003
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FY
2004
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FY
2004
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Actual
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Actual
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Estimate
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Estimate
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Target
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Mission Outcome Measures
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Percent
of positive customer service survey results
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N/A
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N/A
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N/A
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85%
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85%
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Percent of decrease in energy consumption from year
to year
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2.4%
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3.1%
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2%
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3%
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4%
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Objective: To provide a timely response to requests and to perform a high
quality of service.
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FY
2001
Actual
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FY2002
Actual
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FY2003
Estimate
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FY
2004
Estimate
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FY
2004
Target
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Workload Measures
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In-house corrective maintenance:
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Work orders requested
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13,070
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13,982
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14,547
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20,500
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21,650
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Work orders completed
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12,286
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13,100
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13,820
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20,370
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21,512
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Orders completed per staff
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1,024
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1,140
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1,140
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1,358
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1,374
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Contractual corrective maintenance:
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Work orders requested
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3,446
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3,710
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3,835
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3,158
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3,106
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Work orders completed
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3,308
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3,490
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3,758
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3,024
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3,001
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Efficiency
Measures
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In-house corrective maintenance:
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Percent of work requests completed
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94%
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94%
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95%
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99%
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99%
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Contractual corrective maintenance:
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Percent of work requests completed
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96%
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94%
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98%
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96%
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97%
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-
FY 2004
estimates for in-house work orders are based on three more buildings the County
will occupy: The Arlington Visitors Center, Fort C.F. Smith and the new
location for Woodmont Weavers.
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