|
OFFICE OF SUPPORT SERVICES
CUSTODIAL SERVICES
PROGRAM MISSION: To ensure that County
facilities are clean and sanitary.
Custodial Services
Section
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|
FY 2002
|
FY 2003
|
FY 2004
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% Change:
|
|
Actual
|
Adopted
|
Proposed
|
'03 to '04
|
|
Personnel
|
$712,228
|
$794,894
|
$804,142
|
1%
|
|
Non-Personnel
|
1,062,522
|
1,075,066
|
1,113,459
|
4%
|
|
Subtotal
|
1,774,750
|
1,869,960
|
1,917,601
|
3%
|
|
Intra-County
Charges
|
(68,957)
|
(45,208)
|
(45,208)
|
-
|
|
Total Expenditures
|
1,705,793
|
1,824,752
|
1,872,393
|
3%
|
|
|
|
|
|
|
Revenues
|
-
|
-
|
-
|
-
|
|
Net Tax Support
|
$1,705,793
|
$1,824,752
|
$1,872,393
|
3%
|
|
|
|
|
|
|
Authorized FTEs
|
21.0
|
20.0
|
20.0
|
|
|
Funded FTEs
|
20.0
|
20.0
|
20.0
|
|
|
|
|
|
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SIGNIFICANT
BUDGET HIGHLIGHTS:
-
Increase in non-personnel is primarily due to
contractual services driven by inflationary costs associated with continuing
custodial services.
PERFORMANCE MEASURES:
|
FY
2001
|
FY 2002
|
FY 2003
|
FY
2004
|
FY
2004
|
|
Actual
|
Actual
|
Estimate
|
Estimate
|
Target
|
|
Mission Outcome Measures
|
|
|
|
|
|
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Percent of inspections in compliance with standards:
In-house
Contractual
|
90%
91%
|
91%
91%
|
92%
92%
|
92%
92%
|
92%
92%
|
|
Customer satisfaction rating for cleanliness
(scale 1-5):
In-house
Contractual
|
4.3
4.4
|
4.3
4.4
|
4.4
4.5
|
4.5
4.5
|
5
5
|
|
Number of emergency requests processed:
In-house
Contractual
|
N/A
N/A
|
N/A
N/A
|
N/A
N/A
|
15
25
|
15
25
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|
Percent of emergency requests processed within
established timeframe:
In-house
Contractual
|
N/A
N/A
|
N/A
N/A
|
N/A
N/A
|
98%
98%
|
98%
98%
|
Objective:
To ensure that the work performed by the Custodial Services Section is
completed in a timely and efficient manner
|
FY
2001
Actual
|
FY 2002
Actual
|
FY 2003
Estimate
|
FY
2004
Estimate
|
FY
2004
Target
|
|
Workload Measures
|
|
|
|
|
|
|
Inspections completed per year
|
140
|
146
|
160
|
170
|
170
|
|
Work orders processed per year
|
127
|
132
|
125
|
125
|
124
|
|
|
|
|
|
|
|
Efficiency
Measure
|
|
|
|
|
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Percent of work orders completed:
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|
|
|
|
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In 2 calendar days
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90%
|
91%
|
92%
|
93%
|
93%
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|
In 5 calendar days
|
96%
|
98%
|
98%
|
98%
|
98%
|
-
Inspections
are conducted by Custodial Supervisors to evaluate work performed by in-house
and contracted custodial services.
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