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DEPARTMENT OF TECHNOLOGY SERVICES
PROGRAM MANAGEMENT OFFICE
PROGRAM MISSION: To
optimize the business value gained from information technology projects through
the selection of the "right" projects, acceleration of their successful
completion, and assessment of delivered value.
The Program Management Office
oversees the application of "best practices" project management to all
technology initiatives. The first step in the information technology project
approval process is through this Office.
The Office ensures that industry standard methodology is applied to the
development and/or implementation of any project, and staff assigned to each
project mentor, guide, and in many cases manage technology project
initiatives. The Office identifies
staff resources, develops plans, and establishes measurements to ensure that a
project is completed within the agreed parameters of cost and time and that it
satisfies the business objectives for the project. The Office also provides input to the CIO for his/her
recommendations to the Technology Leadership Committee and the County Manager.
Program Management Office
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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'03 to '04
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Personnel
|
$337,058
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$377,242
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$395,906
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5%
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Non-Personnel
|
950
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25,000
|
25,000
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-
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Total Expenditures
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338,008
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402,242
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420,906
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5%
|
|
|
|
|
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Revenues
|
-
|
-
|
-
|
-
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Net Tax Support
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$338,008
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$402,242
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$420,906
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5%
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|
|
|
|
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Authorized FTEs
|
4.0
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4.0
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4.0
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|
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Funded FTEs
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4.0
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4.0
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4.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
-
Increase in personnel due to new hires at pay above
entry and normal step increases ($18,664).
PERFORMANCE MEASURES:
Objective: To optimize the business value
gained from information technology projects through the selection of the
'right' projects, acceleration of their successful completion, and assessment
of delivered value.
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
Actual
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Actual
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Estimate
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Estimate
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Target
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Mission Outcome Measures
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Percent of
IT projects in the Proposed IT Investment Portfolio adopted for
implementation
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N/A
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76%
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80%
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84%
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84%
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Percent of
monitored projects that tracked, on or ahead of, schedule and budget targets
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N/A
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50%
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53%
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55%
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55%
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Percent of
post-implementation reviews that demonstrated that the intended business
objectives were substantially met
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N/A
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N/A
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50%
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53%
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53%
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-
In 2000, the Standish Group reported that 28% of IT
projects were completed on time, within budget and with all of the features and
functions originally specified.
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FY 2001
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FY 2002
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FY 2003
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FY 2004
|
FY 2004
|
|
Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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Number of projects identified and evaluated
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N/A
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22
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24
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27
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27
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Number of projects directly managed
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N/A
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19
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15
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13
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13
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Number of projects indirectly managed
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N/A
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9
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15
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19
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19
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Efficiency Measures
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Average staff hours spent per project
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N/A
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160
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200
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187
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187
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Average staff hours spent per directly-managed
projects
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N/A
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188
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267
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267
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267
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Average staff hours spent per oversight role
per project
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N/A
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101
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134
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134
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134
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Other Outcome Measures
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|
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Number of projects integrated into e-government
plan
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N/A
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12
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20
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25
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25
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Percent of departments with fully documented IT
portfolios
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N/A
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4%
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13%
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21%
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50%
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Number of participants in project management
training courses
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N/A
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-
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35
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35
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35
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FUTURE BUDGET CONSIDERATIONS:
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Additional resources will be needed to create a
Portfolio of Current IT Assets and department-level IT strategies to guide
future project selection and to provide for the sustainability of existing IT
assets.
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Additional resources will be needed to implement a
Project Management Resource Web Site to provide easy and quick access to
examples, methodologies, and guidelines County-wide.
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Additional resources will be needed to establish a
repository of web-enabled computer-based training on project management
available to all County staff.
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