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DEPARTMENT OF TECHNOLOGY SERVICES
NETWORK SERVICES DIVISION
DATA CENTER OPERATIONS
PROGRAM MISSION: To
support the core data processing functions of the county.
The Data Center Operations
organization provides direct support of the mainframe enterprise server,
printer, data storage, and communications facilities necessary to support the
core data processing functions of the County.
This organization also provides an around-the-clock environmentally
reliable and secure data center facility and operational support services to
County, School Board and City of Alexandria customers.
Computer Operations
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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'03 to '04
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Personnel
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$416,840
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$374,521
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$413,107
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10%
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Non-Personnel
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791,418
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1,171,608
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1,171,608
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-
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Subtotal
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1,208,258
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1,546,129
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1,584,715
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2%
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Intra-county
charges
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(28,647)
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Total Expenditures
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1,179,611
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1,546,129
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1,584,715
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2%
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Revenue
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458,751
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464,447
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344,247
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-26%
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Net Tax Support
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$720,860
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$1,081,682
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$1,240,468
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15%
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Authorized FTEs
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8.2
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7.0
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7.0
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Funded FTEs
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8.2
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7.0
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7.0
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SIGNIFICANT BUDGET HIGHLIGHTS:
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Increase in
personnel due to new hires at pay above entry and normal step increases
($38,586).
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Decrease of $61,800 in revenue due to the City of
Alexandria moving their criminal justice system off the County's mainframe and
a decrease of $58,400 in revenue from the Arlington County Libraries who will
assume full support of their ACORN
system.
PERFORMANCE MEASURES:
Objective: To maintain enterprise server-based system
responsiveness by keeping response time to an average of no greater than 0.4
seconds. To maintain mainframe system
accessibility at the highest level, by limiting enterprise server downtime to
an average of 15 minutes per month.
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FY 2001
Actual
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FY 2002
Actual
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FY 2003
Estimate
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FY 2004
Estimate
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FY 2004
Target
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Mission
Outcome Measures
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Average minutes of downtime per month –
enterprise server
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12
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20
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15
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15
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15
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Average transaction response time in seconds
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.43
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.63
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.39
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.38
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.38
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Workload Measures
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Average number of daily online transactions –
enterprise server
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188,000
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183,000
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180,000
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170,000
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170,000
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Yearly total transactions – enterprise server
(County/Schools)
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47,171M
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44,938M
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44,000M
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40,000M
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40,000M
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Yearly total batch jobs – enterprise server
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190,000
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170,000
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170,000
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160,000
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160,000
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Total online and batch transactions have been
decreasing because of the migration of a number of information systems to
client-server platforms.
FUTURE BUDGET CONSIDERATIONS:
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Develop off-site data and systems operations center to
insure continued operations of County systems and services.
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Upgrade aging uninterrupted power supply system and
backup generator facility.
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