Fiscal Year 2004 Proposed Budget

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DEPARTMENT OF TECHNOLOGY SERVICES
DEPARTMENT BUDGET SUMMARY

MISSION STATEMENT: To provide the technology resources for the County and set the vision for future technology investments.

The work of the Department of Technology Services is guided by the following goals from the E-Government Master Plan:

• To be responsive to the needs of the community;

• To set the technology direction and standardization for all information technology initiatives;

• To implement the best practices of program management;

• To re-engineer and streamline the delivery of government processes;

• To implement a network infrastructure to support the e-government initiatives;

• To create a data architecture to define the e-government services;

• To build an information services architecture for delivery of e-government services.

FY 2004 PRIORITIES: The FY 2004 priorities of the Department of Technology Services are:

• To continue to implement the electronic government plan.

• To manage the expansion of the current network and system architecture.

• To continue the development of policies, procedures and standards.

PRINCIPAL PROGRAMS:

• Office of the CIO/Cable

• Program Management

• Data Management

• Network Management

• Telecommunications

• Data Center Operations

• Desktop/Help Desk

• Information Services

• Technology Investment

SIGNIFICANT BUDGET CHANGES: The FY 2004 proposed budget for the Department of Technology Services is $12,517,919, a two percent increase. The proposed budget reflects:

• Increase in personnel due to new hires at pay above entry and normal step increases ($192,149).

• Although there is no net change in non-personnel, $348,230 was reallocated from debt service funding to support other base program initiatives.

• Net decrease of $116,323 in revenue from computer operations results from the City of Alexandria moving their Criminal Justice system off of the County's mainframe and Department of Libraries assuming total support for their ACORN system.

PERFORMANCE MEASURES:

• The project data reported reflects projects identified/projects completed

FUTURE BUDGET CONSIDERATIONS:

• Meeting increased demand for more content-oriented electronic government solutions that will permit the constituent to interact directly with internal government systems to conduct business, to pay fees, fines and taxes, and participate in the political process in a timely manner.

• Continue to support County activities with County enterprise systems (human resources information/payroll, financial management, budget preparation, and revenue assessment and collection) in the face of technological decisions that have future budget implications. For example, in the Information Services area, many of the County's major enterprise systems will no longer be vendor-supported unless they are web-based. This means decisions need to be made and implemented as to whether to buy new systems or develop support capability. In addition, the need to retire and replace legacy systems that were remediated for Y2K but do not adequately meet changing demands still remains.

• In the Program Management area, mastery of County IT programs is needed throughout the County to obtain the ability to meet the goals of the e-government master plan and better manage County IT projects in a timely manner.

• In the Data Management area, standardization of County data is needed for increasing demands for readily available County information in a timely manner.

• There is a need to develop and implement a disaster recovery plan for Arlington County Government systems.

• Many of the County servers are in need of repair and upgrade.

• Many of the County wire closets are maintained in environmental conditions (extreme temperatures) below industrial standards.

Proposed Budget Contents | Section C Contents | Department of Technology Services Contents