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COUNTY MANAGER'S OFFICE
DEPARTMENT BUDGET SUMMARY
MISSION STATEMENT: To make Arlington's government work.
FY 2004 PRIORITIES: The FY 2004 priorities of the County Manager's Office
are:
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To implement the County Board's 2004 priorities related
to fiscal sustainability, safe and attractive neighborhoods, and civic
participation.
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To continue previously identified priorities in the
areas of emergency preparedness, e-government, Columbia Pike revitalization,
the environment, open space, housing, economic development, transit, and civic
participation
PRINCIPAL PROGRAMS: The principal programs of the County Manager's Office are:
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The Office of
the County Manager ($1,571,501, 17.8 FTEs): The Office of the County
Manager provides policy development and analytical support to the County Board,
gives leadership and executive management direction to County agencies to
achieve the County Board's goals and policies, and fulfills the service
delivery, financial and reporting responsibilities of the Arlington County
government. The Office also provides
education and assistance to members of the public who have customer service or
consumer issues. Employees and contractors represent the County's legislative
interests before state, federal, and intergovernmental legislative bodies. The
Parking Notice Review Office offers residents and visitors an opportunity to
have parking tickets resolved in an out-of-court setting.
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The Office of
Communications and Public Affairs ($436,495,
4.0 FTEs): The Office of Communications and Public Affairs functions as
the public information office of the County.
The Office is responsible for the County-wide communications strategy
and serves as liaison to the news media, publicizing events, government
initiatives, and other newsworthy items.
Staff assists with the promotion of Neighborhood Day and contributes
significantly to the County's internet.
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The Human Rights
Office ($896,388, 11.0 FTEs): The Human Rights Office receives,
investigates and resolves complaints alleging discrimination in the private
sector in the areas of employment, housing, public accommodation, credit,
education and commercial real estate transactions. The Community Corrections Unit provides adult probation and
rehabilitative services for Arlington County and the City of Falls Church. Court referred offenders are provided appropriate
education, training and treatment to encourage them to become productive,
functional members of the community.
SIGNIFICANT BUDGET CHANGES: The FY 2004 proposed budget for the County
Manager's Office is $2,904,384, or an eight percent increase from the
FY 2003 adopted budget. The
proposed budget reflects:
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Personnel costs increased due to normal salary
increases, the reclassification of an Assistant County Manager position to
Deputy County Manager and hiring new employees at higher steps than previously
budgeted.
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Non-personnel costs increased due to increased printing
and mailing costs for the Citizen ($24,804) and providing funding for a citizen
satisfaction survey ($40,000).
-
Revenues decreased due to a restructuring in charges
the Parking Adjudication Office is allowed to make to parking tickets ($34,500)
which is partially offset by an increase in the Community Corrections Unit
grant ($21,440) and an increase in the Equal Employment Opportunity Commission
grant ($5,000).
DEPARTMENT FINANCIAL SUMMARY
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FY 2002
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FY 2003
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FY 2004
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% Change:
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Actual
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Adopted
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Proposed
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03 to '04
|
|
Personnel
|
$2,212,402
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$2,283,345
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$2,442,858
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7%
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Non-Personnel
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436,807
|
396,722
|
461,526
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16%
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|
Total Expenditures
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2,649,209
|
2,680,067
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2,904,384
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8%
|
|
|
|
|
|
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Fees
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8,060
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35,000
|
500
|
-99%
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Grants
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176,440
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178,560
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205,000
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15%
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Total Revenues
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184,500
|
213,560
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205,500
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-4%
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|
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Net Tax Support
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$2,464,709
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$2,466,507
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$2,698,884
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9%
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|
|
|
|
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Authorized FTEs
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32.8
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32.8
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32.8
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Frozen FTEs
|
-
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|
-
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Funded FTEs
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32.8
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32.8
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32.8
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PERFORMANCE MEASURES:
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
Actual
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Actual
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Estimate
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Estimate
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Target
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Mission Outcome Measures
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|
|
|
|
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Citizen satisfaction
index
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N/A
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N/A
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N/A
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75
|
75
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|
Employee satisfaction
index
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N/A
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N/A
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N/A
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75
|
75
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|
Business satisfaction
index
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N/A
|
N/A
|
N/A
|
75
|
75
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Maintain the triple A bond rating
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AAA/Aaa/AAA
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AAA/Aaa/AAA
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AAA/Aaa/AAA
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AAA/Aaa/AAA
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AAA/Aaa/AAA
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Percent of
items in the Management Plan completed
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N/A
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N/A
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90%
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95%
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100%
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Percent of
grams, consumer complaints and allegations of discrimination completed by due date
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N/A
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N/A
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90%
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93%
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97%
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Some of the
measures above are new and no historical information is available. Data collection will begin in FY 2004.
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Citizen, employee
and business satisfaction index estimates and targets are benchmarks of high
performing organizations.
Objective: To tell Arlington's story (The Office of
Communications and Public Affairs).
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
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Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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|
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Number of news
releases issued
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187
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221
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210
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210
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210
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Objective: To promote fair business and government
practices (The Office of Citizen and Consumer Affairs).
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
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Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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|
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Number of
inquiries received
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2,287
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2,150
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2,150
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2,150
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2,150
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Number of
cases mediated
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886
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750
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750
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750
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750
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Outcome Measures
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|
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Percent of
mediated cases settled
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74%
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80%
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80%
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80%
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80%
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Objective: To provide a fair and open forum to address
parking ticket issues in a timely manner (The Parking Adjudication Office).
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
|
Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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|
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Number of
parking tickets reviewed
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4,966
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5,000
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5,000
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7,000
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7,000
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Outcome Measures
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Number/percent
of customers with tickets for review scheduled for court hearings
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164/3%
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268/5%
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268/5%
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350/5%
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350/5%
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Objective: To eliminate discrimination in Arlington
County (The Human Rights Office).
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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|
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Number of
persons assisted whose complaints did not require initiation of an
investigation
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831
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840
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850
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840
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840
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Number of
human rights investigations initiated
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95
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100
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105
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105
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105
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Average case
processing time (days)
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402
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375
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365
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365
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365
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Objective: To enhance public safety by providing
alternatives to incarceration. (Community Corrections)
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FY 2001
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FY 2002
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FY 2003
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FY 2004
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FY 2004
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|
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Actual
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Actual
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Estimate
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Estimate
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Target
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Workload Measures
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|
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|
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Total number of
offenders served
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124
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130
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130
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135
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140
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Outcome Measures
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Number/percent
of offenders successfully completing probation
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29/47%
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31/48%
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34/52%
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74/55%
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77/55%
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Number/percent
of offenders completing treatment services
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65/58%
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71/59%
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73/61%
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65/65%
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67/68%
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